Hotel Oosado

I stayed at Hotel Oosado for one night. Initially, I was very pleased because the front desk staff seemed warm and attentive, and the check-in process was smooth. However, our check-out experience left a deeply negative impression due to a serious lapse in communication and, more importantly, poor customer service. At around 9:00 AM, my friend called the front desk to inquire about the shuttle bus to the port. The staff member simply asked, “Do you need to take the bus?”, to which my friend replied yes. The call ended there, no further questions, no confirmation, no explanation, and crucially, no reservation was made for the shuttle. When we went downstairs to check out at 10:45 AM, we asked where to wait for the bus. Instead of being helped directly by the front desk, a middle-aged woman with short hair — not wearing a uniform or name tag — came out to tell us that we were not on the reservation list and therefore could not use the shuttle. This situation in itself was not a major issue because internal miscommunication happens in any workplace. What was truly disappointing was her attitude. She stood with her arms crossed, showed no courtesy, and did not apologize or acknowledge any responsibility in the first place. When I said it would be better to make sure the staffs double check all the infos they need next time, she just leave. She first suggested we take the bus to Aikawa, which we found unhelpful. Only after we insisted did she arrange for a driver to take us directly to the port. In the end, the problem was resolved — but the poor communication and unprofessional demeanor of this staff member, possibly a manager, significantly damaged my overall impression of the hotel. Small issues are forgivable, but the way staff handle them defines the guest experience. Unfortunately, in this case, the response fell far short of expectations.

朝食のビュッフェは残念でした。8:30からの時間帯を希望して、時間通りにレストランにはいりました。しかし、あるはずのメニューがいくつか補充されておらず、スタッフに補充をお願いしましたが「ラストオーダーの時間が過ぎているので」と断られました。そもそもビュッフェ形式にラストオーダーなどあるのでしょうか？？とても残念で今でも納得できずにいます。

何度も宿泊しているので今回は洋室で、感じも違って良かったです。食事もステーキを追加して注文とても美味しかったです。