Extended Stay America Suites - Sacramento - South Natomas

Fast and friendly check in. Quiet surroundings. Close to food and shopping.

I called ahead to say I would be very late ; after 9pm for sure . They said no problem we are open 24 hrs . I came at 10:30 ish .. She said my reservation was in the computer but they were out of rooms. She said there were rooms but they hadn't cleaned them yet . And she complained that ******* always overbooks I will NEVER go to Natomas ES . They sent me to the West Sac Ext Stay one which turned out wonderful .

First the systems was down so had to wait tell 8pm to check in. Microwave was broken. Called at least 6 times to get plate package and was tolled i dont know if there is any will call you back and never did. Then at like 12am midnight nocked on door and said you ask for this.

We were so disappointed...Front desk doesn't even greet the customer or say thank you....at least need to smile! but that is fine, maybe she is overworked ..needs training from some convenient store staff.. btw, we forget to ask for shampoo ahead of time & we were placed on the far building and reception is on the other side.....Room is old! Bathroom needs to be fixed.. The owner needs to change the microwave. I think it's been there for more than 15 years! btw, where is the manager?. LOL! . even thrift shops will not accept this microwave! please see photos.. You need to have an anti tetanus vaccine before entering this hotel!.

Not great. Checked in at 9:30 on the first night. Didn’t get a remote till after midnight after multiple unanswered phone calls to the front desk where I had to load up my one-year-old and walk down there. I didn’t even get a remote until the next shift came on after 11:30 PM. That was the first night. Night number two, I’m looking for one of my daughter’s toys that was on the floor so she can go to bed. When I lifted up the bedskirt to check under the bed, I found not one, but multiple pieces of large broken glass when I checked in, I let them know I would be with aNight number two, I’m looking for one of my daughters toys that was on the floor so she can go to bed. When I lifted up the bedskirt to check under the bed, I found not one, but multiple pieces of large broken glass when I checked in, I let them know I would be with a one-year-old And the cleanliness standards should’ve been a little better. When I complain about it, the assistant manager was only willing to change my room. No credit, no comp no nothing. New room is now hardwood floor for my one year-old to crawl around and when I tried to heat something up in the microwave, it almost caught fire. I am so upset with this property and this is without a doubt the worst property I have ever stayed at!!!

The room was *****ped to the bare minimum, you have to ask the front desk for things like the coffee maker. Also I had to catch a live roach in the bathroom.

It’s was so dirty,carpet need to be change, no shampoo and conditioners, no pot,pan, no silverware,towels is limited, They clean ones a week. Feeling not safe.

No one was at the front desk to check me in to my room. I hoped the desk to see if anyone was in the back. No one. I spent 100 dollars and got no room. Had to go down the road to rent a room and spend another 100 dollars. Worst service.

There was no food for breakfast. Room was dirty. Building not kept up to date. Area was quiet. Bed was uncomfortable. Front desk services was good.