B&B HOTEL Saarbrücken-Ost

Ibis Saarbruecken Ost is a great hotel and well placed. Great breakfast and it's an integral part of our holidays. Friendly staff, clean rooms.

Two stars for budget and cleanliness, I was upset after being locked out of room after making reservations for 3 days. I didn't understand that paying at the kiosk was only for one night after entering credit card information. The receptionist said it was my fault because everything was on the documentation. I acknowledge my mistake and I apologize for being rude. It's what after she said makes me not want to come back. But I was being rude, she said, then I said your attitude is not making the situation any better. Just a little bit of advice, if you want customers to come back be customer centric, and if we have to pay a little bit more for customer service I don't have a problem paying, it's a matter of principle. Have your receptionist have a little bit more empathy for travelers that don't speak or write German language.

The Ibis accomodation was very clean, and the reception attendant have been very nice and helpful. We will be using this Ibis Budget in the near future again. We had 2 rooms and all rooms have been very nice and clean. Working Aircondition was a bonus :)