Gastnutzer
28. März 2023
Attempted to stay here in November 2022. Had booked the room with a view in June 2022. Was enticed by a the patio that opened up to the vineyards so my toddler could run about, also a nice view for myself being heavily pregnant and unable to enjoy the wine in the region. Breakfast was included (which turned out to be a croissant, juice and coffee - choices made at check in). When we arrived I thought there was something odd about our booking. But when I raised it repeatedly, I was ignored. Driving to the room, I realised that we did not have the room with view, rather one a street back. I approached the receptionist again with my booking confirmation to say there had definitely been a mistake. Absolutely no apology was given for the error, instead I was just told that she “could see why I could be upset”. When asked why my June booking had been changed, especially without notification, she simply said it wasn’t her who assigned rooms. I then asked if there would be any compensation for the room, perhaps a discount as we did not receive the higher priced room as planned. She offered me, very noticeably 7 months pregnant, a bottle of wine. I decided to ring around as the lodgings are a bit out of town. I managed to find accommodation, dinner, dessert and breakfast next to a park while still having considerable change in my pocket from what I would have paid at Tuileries.
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