Verona Hotel and Conference Center ★★★★

"I had a very disappointing experience at this restaurant. I ordered a full chicken but what was served to me was missing the wings. When I questioned it, instead of correcting the mistake, the staff refused to serve me again. The waiter (named Moses) even misrepresented the situation to the head chef, telling him that I refused the chicken because it was boiled — which was completely untrue. To make matters worse, when I later requested more drinks, the same waiter outright refused to serve me. I found this not only unprofessional but also disrespectful. As a paying customer, I expected honesty, proper service, and courtesy, none of which I received. I left feeling frustrated and mistreated. Management should seriously look into staff training, honesty, and customer care if they want people to return."

The Mark Vintage Hotel Ruiru ★★

Rainbow Ruiru Resort ★★★

"Everything was to my complete satisfaction. The hotel was very nice, furnished exactly as I imagined a hotel in Nairobi should be. I felt very comfortable and safe."

Rock Beach Resort ★★

Btl Christian International Conference Centre ★★★

"I have been coming to the BTL for over a decade and it just keeps getting better. The people are incredibly friendly and the service is top notch. Everyone always has a smile on their faces. Abraham does a fantastic job leading the team. Thank you, BTL friends! I look forward to visiting you again soon!"