Hotel Felsenkeller

就在亞琛火車站旁邊，方便出行。

Overall, we were very happy with our stay here. The rooms were clean, spacious and the location was perfect. Breakfast was amazing and well organized. It was a wonderful surprise to find a pot of coffee and a place card with our name at our table. That was a very special touch that put a big smile on our faces. We only have two complaints. First, the rooms aren't equipped with air conditioners so we had to ask for fans which helped a little but not entirely. Luckily the weather was a tad cool so that helped a little. Second, there was a list displayed in the room with personal care products available at the front desk. We assumed these were available for free of charge since the list did NOT indicate a charge. When the lady manager handed the product to us, she didn't say anything about a price. When we got our bill at check out, we were surprised to find a 5 euro charge for a razor kit. Also, if you need a bottle of water, don't purchase it at the hotel. We paid 7 euro for a regular bottle of water which was available in town for 1 euro. I know it's not much but it put a damper on our wonderful stay here as I don't like to be taken advantage of. Other than that, we were happy with our stay here and would return in the future.

Staff enter your room at any time. Enjoy being woken up everyday around 8 in the morning by staff banging on your door loudly for 2 seconds before storming in. Or enjoy stepping out of the shower to your door suddenly being unlocked and flung open. In addition to this exciting game of "when will I be disturbed or harrassed?" you can enjoy the unventilated rooms. There is no AC, but there is a lovely fan which has not ever been cleaned and has years of dust and dirt built up on it. If you want even more excitement, the jet engine sound of the fan makes you feel like you are truly traveling, like your plane is about to take off at any moment. Breakfast is bland and there was only water, coffee and tea. When telling the hotel reception about the issue of staff coming in to the room at any time, initially they were apologetic and said that this shouldnt happen before 10.00. When I later ask for compensation on the hotel bill, (less than 10%), the story was completely different. Apparently we didn't understand how hotels worked and we were not normal guests. According to the manager we should expect the staff to come into our rooms any moment, day or night. Maybe 5 in the morning even. Trying to have a rational discussion was impossible with the man and the woman working there. After a few minutes of me stating my complaints the couple starts complaining about the world being horrible and against them and how they are a horrible hotel, and tell us to "f off". When asked why they would say that when we are simply talking, they try to gaslight us accusing us of saying such a thing. So apparently, the hotel policy, according to the owner, is to at any time feel the right to have staff barge into your room. Day and night. And don't expect to check out in peace. They will clean (really just making the bed by the looks of it) your room before you can check out, meaning that the next guests will most likely get used stuff in their room since previous guests don't check out until after the room is cleaned. This place and these people need to seriously re-evaluate themselves