Gastnutzer
24. Januar 2025
So I pulled into the underground garage having seen plenty of signage indicating that Premier parking was available - see attached images. At the check-in, I showed a couple of images of where I'd parked to the receptionist to check this was ok. She informed me that there was NO Premier parking in the garage, although I could try booking one of the Staycity places though a parking app. When I asked why Premier parking was shown as available here, I didn't receive any answer. Back to the underground garage and I moved my car to one of the Staycity places. I had a problem with registering on the parking app so returned to the reception where I spoke to the duty manager. She was very helpful and checked with Staycity for parking availability but no spaces were available to Premier guests. She agreed with me that Premier should not be advertising their own parking facilities and the parking signage should be removed. It should be made very clear on the booking page that car parking at this venue is very limited (if not at all available), and that (again, very limited) on-street parking facilities should be used. Rant over, the hotel and services were fine!
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