We came to stay at the hotel for a Wedding for one night. Our stay at the hotel was short, thank goodness. Our check-in process started off difficult because nobody was at the front desk and then once we were checked in, we had to ask for a Wedding gift bag as the gentleman forgot. We got in the room and I noticed the comforter had brown dirty marks all throughout. I called and spoke to someone and they said they will have somebody change it. When the two housekeepers got to the room, they decided to tell me it was humidity and not dirt. I didn’t know humidity can dirty a comforter. And if that's the case, I am assuming there is way too much humidity. After arguing that I wanted it changed, they finally did so. After that, I noticed crumbs all over the floor as this room has never been vacuumed between stays. At this point, I had to get ready for the Wedding and didn’t have time for another argument. For $200 at a Holiday Inn, I am expecting a clean room for me to get ready at and to sleep. I went to the Front Desk while I was leaving and yet again, hard to find somebody there so I waited for a little bit. I then told her my scenario and she said housekeeping left for the day and she would notify her manager. Never heard anything. Early that morning, we were checking out. Once again, I am saying “Excuse Me” because I see somebody in the office to the left of the Front Desk but nobody is acknowledging my presence. The lady finally comes out and tells me “oh, the manager gave you $20 off your stay.” I just wanted to leave because of the lack of customer service. That following Monday, I called the hotel and spoke to Linda, Director of Sales. She heard me out and basically told me I was a liar, because the housekeeping is so good, and there’s always somebody at the front desk. She said the last time somebody called to complain was 2 years ago, the reviews here show otherwise. She said she would get back to me and I have yet to hear from her. This just explains why I don’t believe what she has to say is not the case. I would have left if it wasn’t for the Wedding. I do not recommend staying here.
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