Cedarwood Lakeside Motel & Conference Venue

住宿超棒的，廚房餐具烹煮用具齊全，非常棒!還有netflix可以免費觀看，超讚的！ 旁邊就是rototua湖，白天的時候景色超美，不要在湖邊打開食物，海鷗會跑來跟你搶食物😆

I have given the motel operator two weeks to respond to my written complaints and he has not given me the courtesy of a reply. I have been staying at this motel for 13 years on a bi-annual fishing trip with my friends. Grounds are a mess, weeds everywhere, unmowed lawns, poor drainage outside family unit so when it rains a lake is formed!! Inside not much better. Oven door still not sealing properly after two years. Front elements didn't work and lazy reception staff told us to fix ourselves. Shower screen door broken. We fixed ourselves but why was it left like this for guests? Top of fridge/freezer filthy. Hadn't been cleaned in weeks. Fruit bowl full of mould. Disgusting. Wall clock didn't work. Stains on carpet. No microwave safe dishes in kitchen so appliance is useless. Dilapidated and out of shape and grubby frying pan. No cutting board to prepare food. No hot mats on table to place hot dishes without burning table. Had to use a towel. They used to be there. Lastly, no verandah lighting so after dark in the pitch black, you cannot see the steps leading up to the unit. Location fabulous. About all the good I can say!

Got a text the day before to say what room we were in and to let ourselves in, there was host to greet us on arriving and no option to pay for our stay. The TV didnt work, but lucky my husband is handy with a electrical qualification, and he rewired the plug to get power to telly. The heat pump didnt work, but we left that one for the owners to fix. We got a call from the Manager around 6ish to ask if he could charge our room to the MC we supplied as security. We asked to pay by eftpos to avoid the credit card surcharge and he advised us that he wasnt in site and would have to come over to do that which he did unwillingly. We have been here before under different management, this Motel has been let go, and the hosts dont seem to care. Wouldnt stay here again.

Awful. Not the cleanest. Beds uncomfortable. Toaster didn't work. Ceiling over kitchen area split, rain water dripped onto worktop, soaking everything, even lounge carpet and cupboard. Very unfriendly and unhelpful manager.

The motel booking person told me they would charge for the stay on the day of check-in if I do not arrive by 4 pm, but added a sur-charge to my DEBIT card and charged me just after 2pm on the day. I arrived at 3.25pm. The motel said the sur-charge goes automatically and later when requested sent me another guest's eftpos receipt, with a different figure ( A breech of privacy). Totally and rudely refused to refund the surcharge stating its not their fault. I'm sure this is done to all customers who pay by debit card, as they told me they only accept credit cards. Please be aware of these scammers as they pocket additional money and say it was the surcharge.

We booked a 2 bedroom lakeside unit with an amazing view. Unit was very clean and comfortable. Wished we had stayed longer than 1 night as a very peaceful spot and handy to everything. Our hosts were very friendly and helpful. Would thoroughly recommend as a great place to stay in Rotorua.