Hotels in der Nähe von Notfallpunkt ROW - 1190, Rotenburg (Wumme)

We booked the 'activity special' getaway at this hotel. This included two nights, breakfast, one evening dinner, use of pool and sauna, the use of the bowling alley and a lunch bag on the first day for a hike. Lets start with the positive: The hotel is very clean. The breakfast was very good and there was lots to choose from. The coffee there was good also. It was nice having the option to use the pool and sauna. The rooms are very spacious and the quiet. Now the negative: Before booking this hotel, we had a nice phone call with someone to explain to them that we would need a room for someone with a wheelchair. He was very accommodating and booked three rooms for us, right beside each other, one of which was the handicapped friendly room. Upon arrival, they informed us that they would have to take out a baby bed of said room as it was accidentally booked for someone else. This didn't bother us too much as it got resolved very quickly, but it was a foreshadowing of their unorganisedness. Included in the 'active special' getaway was the use of the bowling alley. We were at the hotel from Saturday til Monday and were going to go bowling Sunday night. Sunday morning, we were going to book it for that evening and they told us it would be closed. This should have been communication upon arrival, or better yet, when booking this hotel. Don't sell a two day special, when one of the activities is not available as advertised one out of the two nights. On their homepage, it says that the pool will close at 10pm. Upon arrival, the owner informed us that it will be closing at 9:30pm that night already. Later that evening, we just got out of the sauna at 9:10pm and were going to enjoy the pool for the remaining 20 minutes when the owner showed up and said he was going to close it down already. He then let us swim a few more rounds, but still. Would it be so bad to come at 9:30pm to close it when you said you would and not at 9:15pm when people are still using it? The next evening, the lights in the pool were also already off at 7:30pm when the pool was supposed to be open until 8pm. Additionally, the 'hot tub' was hardly warm sadly. The evening we used the pool, a nice young lady lent us towels and bathing robes. We had to give a deposit and would get it back upon check out. Once checkout came around the corner, they forgot to give us the deposit of 30 euros back. We had to go back to reception and they fixed that problem but informed us that we were just getting back 15, as the other 15 was for cleaning of the robes. What a surprise that was to us. I informed them that no one had told us about this, otherwise we wouldn't have asked for them. The owner asked if I'm sure no one told us. I explained who was at the reception that night and that she failed to mention this. He then replied 'okay then, there are instructions about this fee listed (we never saw them) but since she did not tell you, we will give you the money back and will have her pay for it'.

Auf dem großen kostenfreien Parkplatz, direkt am Hotel gelegen, ging es nach wenigen Schritten zur Rezeption. Die nette freundliche Mitarbeiterin erklärte uns alles Wichtige zum Hotel, auch wenn es im kleinen Ort selber nicht viel Interessantes zu sehen gibt. Wir erhielten ein Zimmer Typ „Classic“ im obersten 2. Stockwerk. Mit dem Fahrstuhl konnten wir unsere privaten Sachen ohne Probleme dorthin bringen. Insgesamt machte das ruhige Hotel einen sehr sauberen Eindruck, überall Teppichboden ausgelegt. Das galt auch für unser Zimmer. Im Zimmer, mit etwas Schrägwand, gab es einen großen Kleiderschrank mit vielen Ablagemöglichkeiten, darin ein Safe. Am Schreibtisch gab es einen Stuhl. Ein TV-Gerät war ebenfalls vorhanden. Vermisst haben wir einen kleinen Kühlschrank. Im großen Doppelbett haben wir gut geschlafen, es gab Nachttische. Große Isolierfenster dämpfen den Lärm von der Hauptstraße, die Vorhänge verdunkelten akzeptabel. Eine Sitzecke mit 2 Sesseln rundete das Ganze ab. Das Badezimmer war sehr groß, Badewanne und eine extra Duschecke waren vorhanden. In jedem Raum war ein Heizkörper für die kälteren Tage vorhanden, brauchten wir nicht. Das WLAN entspricht heute nicht mehr dem üblichen Standard, sehr langsam und auch viele Abstürze musste man akzeptieren. Das Abendessen wurde als 3-Gänge Menu serviert: Es hat uns sehr gut gemundet, schmackhaft und bekömmlich, ein schönes Umfeld an einem herrlichen Abend. Das Frühstück, in Büfettform, hat uns zufrieden gestellt, es gab ein sowohl gesundes als auch „normales“ Angebot. Ansonsten bietet die nähere Umgebung nichts als nur Erholsames und das Hotel wird auch meistens nur für „durchreisende“ Gäste genutzt. Insgesamt vergeben wir ein sehr gut.