Residence Inn Minneapolis St. Paul/Roseville

Very accommodating staff especially with all the state fair chaos. I had to miss breakfast a few times due to some early early morning and the folks let me grab some coffee. Matt and Mary were also extremely helpful. There was a strange gas smell one night but that was taken care of quickly and they were aware immediately.

I am actually currently staying in this hotel and am supposed to be here for another 16 nights. I can't even imagine staying that much longer. I travel for work and have stayed in many hotels around the world. I usually choose a Residence Inn im the US because of the kitchen and that I have titanium elite status with Marriott. The a/c in my room hasn't worked since I got here 5 days ago. I thought maybe at first it was because it was cold outside but not the case. The fan runs continuously and despite having the air set at 63 it is currently 79 degrees in my room. I have now asked 3 times for someone to address it and was assured by the AGM on Tuesday that it would be dealt with while I was at work on Wed. Nope! I am traveling with my dog as well who is much less heat tolerant than I am. Also, compared to other RI hotels this one is lacking in the provided amenities. I am generally not someone to expect soeciao treatment due to starus but come on! It wasn't even acknowledged when I checked in and the desk staff seems less than excited to be working most days. Definitely won't be staying here for future trips to the area and may not even finish my current stay. (Frankly, posting this review to maybe prompt some action.)

I'm really writing this review to highlight all of the extremely friendly staff, especially the night desk manager, Obang. My daughter and I stay here last month for a soccer tournament. There were some issues with our shower the first night. Obang was quick to upgrade our room and to ensure that the rest of our stay was comfortable. I'd definitely stay here again.