Hyatt Place Chicago O'Hare Airport

TERRIBLE STAY!! I attempted to discuss these issues with the 2 male evening desk attendants and was told that the hotel was very full and nothing could be done!! I was initially given the wrong room and had to change; new room did not have bedding for sofa bed as well as empty shower amenities; plugged in hair dryer and fuse blew- no lights or electricity; bugs flying out of sink drains; AC could not keep room cool when set at lowest temp; we drove around the hotel lot- not a single spot available- asked attendant and was told they were full and to drive over to the La Quinta back lot-only spot available was on a back gravel area covered in trash, next to a boarded up vacant building with no lights or security cameras and walked back in the dark w/ 2 kids. Very unsafe. I asked if that is what the $40 private parking fee was….replied yes, we are full and was turned away by hotel desk; discussed with Hyatt customer service and was assured the hotel manager would contact me which never happened. $40 parking fee is a complete rip off as the spots are occupied by park and fly customers- NOT families staying at the hotel.

Hotel was good. Loved the shuttle from the airport. Before booking I called and asked if they had cribs available and they said yes. I booked the hotel well in advance, few weeks out. I asked to make sure I get one for our 15 month old. While booking the hotel I also requested a crib but when we arrived, after traveling for 18 hours, we were told no cribs were available. Very disappointed by that. Everything else was great.

It was a great stay, nearby the airport, and free shuttle :)

Good nearly to airport

I had a little issue with the first room they gave me since it wasnt ready for new customer, but I went to front desk and they resolve the issue quickly.

GOOOOOOOD