Finde Hotels in Root

"The check-in process was really difficult. We arrived at the hotel around 9 PM. The self check-in machine couldn’t find our booking. We called for help and talked on the phone for a long time, but still couldn’t check in. Luckily (and unluckily), some other guests arrived and had the same problem. Because there were more of us, finally a male staff member agreed to come and check the machine. This staff member kept saying it was our fault – that we entered our name wrong, or that we mixed up the first name and last name. He insisted the machine had worked fine for six months and couldn’t be broken. We tried different combinations of our names many times, but nothing worked. He tried too – and when it still didn’t work, he finally admitted the machine was the problem. Around 11:30 PM, we finally entered the rooms. The next day, after we explained everything, the very friendly and polite ladies at the front desk kindly gave us a 10% discount. Most things about the hotel were great, and the front desk ladies were super helpful. We fully understand that technical problems happen sometimes, and waiting 2.5 hours to check in was also okay for us. We doNOT blame anyone or anything for that. But what we couldn’t understand was how the staff member insisted it was our fault and how he did NOT believe anything we said, and his attitude was a bit rude when we tried to explain that it wasn’t our fault."

"Hotel Bauernhof is a self check in hotel that does not have an on-site reception. Rather, its reception is located only 1 minute away at Hotel Apart. Both locations are right outside of the train station Rotkreuz. When I walked out of the train station, We went into Hotel Apart to do in person check in. It was 2pm and check in time was supposed to be by 3pm. The reception was nice enough to let us get the room right away. The room is small yet fully equipped with coffee and tea. Housekeeping is good. No problem for checking out in person at Hotel Apart as well. Everything goes very smoothly. The hotel rate is much cheaper than those located in Luzern. This hotel is only about 20 minutes train ride to the center of Luzern. Mount Rigi and Mount Stans are close by (within one hour train ride). Nice stay."

"Das Hotel ist sehr gut gelegen, in der Nähe des öffentlichen Verkehrs. Das Zimmer ist geräumig, sehr sauber und gut ausgestattet."

"一家汽車旅館，位置比較偏，如果自己開車還算方便，其他交通方式就算了，前不着村後不着店周邊除了加油站沒有別的配套，沒有前台，全自助式服務。由於行程變動想提前幾天退房，結果協商了很久不可取消。樓下的意大利餐廳還不錯。"

"Sehr schönes Hotel. Der Stil des Holzhauses. Es ist zu dunkel, dass die Straße draußen ist. - Ich muss vorsichtig sein. Das Hotel hat zwei Etagen, die gegenüber dem See nahe liegen, können schwimmen. Das Hotel hat eine Sauna im ersten Stock, aber es scheint nicht zwischen Männern und Frauen zu unterscheiden, es ist sehr fragwürdig. Der zweite Stock in der Nähe des Hotelgebäudes bietet kostenlose Kaffee und heißes Wasser. Sie können den Kaffee essen und am See trinken."

"Die Landschaft ist wunderschön, aber das Hotelzimmer ist nicht viel wert für 4,5 000."

"The room shown in pictures didn’t match what was offered on site. Very misleading. Took an hour of to and fro to be allocated a different room. The travel voucher never arrived by email, spent $$ on travel first day (shouldn’t have to) and got a travel voucher later after escalating to customer service. Breakfast was fine. It’s a nice property but a few niggles as above. Must show correct pictures for rooms on advert."

"Остановиться на 1 ночь нормально, удобное местоположение. В целом скромный, простой, без особого комфорта отель"