Gastnutzer
10. Mai 2023
We stayed for 1 night. Arrived late afternoon and faced a horrible room in shock. We knew there was no other room available as the hotel was booked out. We had one night in Rome and knew there was no point arguing with “people” that sell these kind of rooms - completely different to what is advertised in their website/booking.com (look the attached photos). Having prepaid EUR1,330 (plus city tax), not preauthorized - prepaid, we knew there was no point arguing to change us hotel and our time was also limited. At the day of checkout, we showed at a member of the personnel the room. We asked her if she would had been satisfied had she had stayed at a room like that during her holiday. She was ashamed and understood the fraud. She said that she would look at what she could do. 30mins later at the checkout the best they could do was to ask us to pay the city tax of EUR7 that was outstanding. Pathetic. No words can further describe the misery of this place. One that looks at the attached photos can realize that there is no such place on earth, at any given point of time that is worth EUR1,330 per night. The kitchen is more than 50 years old, the mould inside and outside is quite phenomenal. We got clearly defrauded by a greedy owner/manager that decided to make a snatch by selling such room on a night that were booked out. All the room of these type have clearly more modern kitchens. Maybe this room is left to be sold as snatch when they are booked out. Digging a bit more into, seems that owners/managers believe they are some some kind of aristocrats which cannot take criticism well. Aristofraudsters/aristothieves certainly suits them more appropriately, who want their victims to treat them with respect… We do respect how good they managed to fool us. Our family lawyer is taking the issue with the relevant authorities, Small Luxury Hotels and ***********. The latter has already downgraded the property by one point (point and no star as they were not properly star-rated). Beware, do a good to yourself and avoid this place. There are so many great properties in Italy, please choose carefully.
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