Hotel Kent

Sami who is in charge of reception, he was our angel. He was very helpful and friendly. We were very happy to work with him. Thank you very much

Centrum makkelijk/snel te bereiken. Kamers echter wel erg gehorig.

Stayed here for 4 nights whilst on a sightseeing holiday in Rome with my daughter. Our room was basic but clean & comfortable. Not sure why some reviews say they couldn’t access a mini fridge as we had one that kept our beer/water & cola nice & chilled. Our room was cleaned each day whilst we were out & clean towels were placed in our room. Although not “central” it was roughly a 25 minute walk to most of the central attractions. The staff were brilliant, very friendly & very helpful. On our final day we checked out & left our bags at reception, on arriving back later in the afternoon our taxi didn’t turn up, the receptionist on duty instantly started ringing around to find out the problem, then booked us another taxi and stood outside with us until it arrived.

Very nice place to stay for a few days in rome! The receptionists were very nice and also all the other staff! Room was quite cute and had enough place for two people. Bus stations everywhere and cute cafes all around! Thank you for the nice stay

Imagine: you spent 24 hours running between airports. The airport loses your bags, which contain all of your shoes, clothes and toiletries. You ask yourself, is there any way for the day to get worse? And then you realize you don’t have service abroad, so you will have to guess where you’re going, unable to get an Uber. Not to mention your card also doesn’t work. I took a train to Termini and walked to the hotel. It was supposed to be a 15 minute walk, but I hadn’t eaten or drank since the night before; the walk to the hotel took an hour. Upon arrive, I meet Sami/ Sammy. I’m disheveled, upset, tired, and really having the worst day imaginable for me. I have spent the last hour walking in crocs with a backpack on, in sweatpants, and Sammy immediately greets me with “oh you’re the famous one!” And kept telling me how everyone knows me, I’m famous, he can’t wait to see the review! I’m from Midwest, US. The closest to famous I’ve been is the I80 truck stop. It made my day. I had had this awful day, and Sammy took the time to make me smile and laugh. He was considerate and kind. The boy making espresso was kind as well, keeping water out while I studied and giving me a shot of espresso to start the day! I will be staying here again. And I hope Sammy gets the recognition he deserves because he is the reason I did not change my flight home to today.

Don't stay at this hotel in the summer. One their website the pictures of very room show and AC unit. The one in our room did not work so they just put a fan in there. I went to the desk and asked them to fix the unit or move me to another room. They did neither and said "we are not required to provide working AC units in the room" I said every picture on their website showed an AC unit in the room. They said yes- but we are not required to have them working. I asked for a refund as it was 95 degree's in the room. They replied that their policy was no refunds. We spent a miserable night in the room and checked out the next morning (a day early) and moved to another hotel down the street.