Hotel Alba Roma

Esta muy lejos del centro y lejos del metro, no vale la pena ahorarse dinero en este hotel pk no te sale a cuenta. Es un hotel muy viejo con paredes ralladas mesas ralladas, baño viejo. Puerta rota, camas viejas, colchones incomodos. No vale la pena.

房型很滿意，停車位還行。

Unfortunately when booking through ‘Love holidays’ the hotel is under another name so you don’t see the reviews until too late! The hotel is not clean, there were old food wrappers under our bed. We were given half a toilet roll for 7nights. Only plus side was the young girl on reception was very polite and helpful and we had an outside terrace ( the door didn’t lock properly though!) The location is quite far away from anything. With all this we decided to cut our losses and only stayed for 2 nights. Very disappointing.

Organised Rome trip with a travel agency. 3 nights with my family. On the positive aspects: this is a quiet place, good to sleep, comfortable beds. Lidl supermarket short walk away. On the negatives: absolute joke of a breakfast. Only couple of pastries. Coffee machine with some coffee-like chemical brew. Disgraceful. Staff is rude and speaks no English whatsoever.

I was a guest at the hotel for the last 3 with 120 students and I’m one of the teachers. The second morning, I discovered that my make-up had been stolen, which was very inconvenient and upsetting. I went to the front desk to report this. The lady at the front desk assumed that I was one of the students and replied in a way that seemed very indifferent and careless. She stated the students' rooms were all messy and I probably lost it in my mess. When I told her I was a teacher, she said that my roommate probably took it. This alone is a very inapropriate remark. The fact that my expensive make-up was stolen, did not seem to bother her. That was the end of that conversation, since she stopped replying to my complaint. The conversation was very difficult because her English wasn’t that good. When I addressed the problem again the next day, she told me that it couldn’t have been the cleaning lady because they didn’t clean my room. This was a weird comment because my bed was made and my colleague was at the hotel the whole day and she had seen the cleaning lady in my room. The lady at the front desk said that this wasn’t possible because they didn’t have access to my room because I had the key with me all day and there wasn’t a spare key. She was basically telling me that I was lying. I showed her my key and pointed at the shelves behind her that the spare key was there. She was perplexed. I also assume that a cleaning lady always has a master key. The lady at the front desk couldn’t find any more excuses. I ended the conversation with telling her that I would write a bad review and I would let our travel agent know that I didn’t recommend the hotel to my school. I have been treated with disrespect. You can’t tell your guest that they are liars. I had hoped this incident would be taken seriously and investigated or that I would be compensated. Which didn’t happen.

Se lo scegliete per spendere poco sappiate che il prezzo, forse, sarà l'unica cosa che non vi deluderà. Ambienti sporchi, arredi vecchi e trascurati, igiene scarsa e servizio di accoglienza imbarazzante. Io e un mio amico abbiamo soggiornato una notte. La pulizia della reception e dei corridoi non lasciava presagire nulla di buono. La stanza era spaziosa ma sul pavimento all'ingresso e nel bagno c'era una patina scivolosa di unto. Abbiamo chiesto di pulirla ma non ci hanno accontentati. Vetri sporchi, copriletto bucato e bagno... Lascio parlare le foto. La cosa che mi spinge a recensire è che tutto (compresa tassa di soggiorno) viene venduto come hotel 4 stelle. Una specie di truffa insomma.