Gastnutzer
27. September 2024
Our stay at Hotel Parker was a disaster from the beginning. We originally booked at Hotel Espana, but without any notice or consultation, we were moved to Hotel Parker. The room was awful: the beds were rock-hard, and the noise was unbearable – we could hear every little sound from the hallway and the reception area, making it impossible to get a decent night’s sleep. The worst part, however, has been the complete lack of responsibility regarding a deep scratch on our car that was caused at the parking lot. At first, they promised to help and said there were security cameras. Then suddenly, the footage wasn’t available, and no one could give us a straight answer. Despite repeated promises to contact the insurance company, they have completely stopped responding. It feels like they couldn’t care less now that we’ve checked out. We are left with a damaged car, no follow-up, and the distinct feeling that they’re intentionally ignoring us because we’re no longer staying at the hotel. Absolutely unacceptable.
Übersetzen