The Couper Colonna

My daughter and myself went for a short trip to Rome and chose The Couper Colonna for our stay. It was a great decision. Staff is extremely helpful ,even took care of us from before we arrived. The hotel is in a prime location, walking distance to all major attractions. Rooms are beautifully done and are kept amazingly clean. There is also a coffee machine in the room ,free water, coffee ,tea etc .Hands up to Giulia, our hostess who took care of us. Rome is a city we like to visit whenever we need a break and for sure we will not look at anywhere else to stay ,Couper Colonna will always be the place we will book.

Me and my wife was suppose to celebrate my 40th birthday in Rome, first time in over 10 years together, just me and her. My wife had planned everything with small surprises in the hotel and other activities in Rome. I have always wanted to go to Rome, because of the fantastic history it has and architecture. Four days before our trip, my wife’s father dies tragically. This was of course a big chock for everyone, which made that we could finalize our trip, and had to unbook everything (flight, restaurants, hotels etc). This is of course a though period for our family. When we cancelled the room, the same second as we got the information (I did the unbooking) we got the answer that due to the policy, the hotel cant pay us back because we were a few hours late with our cancelation. We tried through our booking site (booking.com witch handled this superb by the way) and also tried to talk directly to the hotel manager, to really have sympathy and understand the situation that we impossible couldn’t know, witch they didn’t have, and still referred to the policy, even though we were talking a few hours in the cancellation window. We also tried to se if there was any way to get a voucher, because we will still make the trip but in another close period, if they could partially pay back maybe half, which they also refused. I also suggested to send a copy of the death certificate so they could know that this wasn’t fake, and still refused. After I talked to their receptionist, I have also called, emailed and sent whatt sup messengers and doesn’t event get any reply from them. I’m really disappointed in how the hotel handled this situation, that already was though for us, that they even wasn’t interested in finding a solution when we also mentioned that this trip is only getting delayed. I have travelled a lot in my life, and never been through this kind of behaviour which is why I want to write this, so you know before you book how they manage these things.

This little boutique hotel is in a great location between the Trevi fountain and the Pantheon. The rooms (we had two for the family) are very nice and clean - floor washed each day which we thought was a nice touch! The staff were extremely helpful throughout. On the first night one of the rooms was noisy (as if overlooked a street - from third floor), however we were moved to a quieter inner courtyard room with out any issues. There is no communal areas, however if you want to be out exploring Rome and them return easily to a nicely decorated, centrally located hotel bedroom then this is a good option.

We stayed four nights at the Couper Colonna. The hotel is situated on the third floor of a building right in the heart of the tourist area with both Trevi Fountain and Pantheon just a few minutes walk away. The rooms were clean and had everything we needed. The room for 3 of us (2 adults and a child) was small but no smaller than I imagine any typical Rome room to be. Fabiola and her colleague were great, and even kindly arranged some lovely treats for my wife’s birthday while we were there, the cake in particular was very tasty! Breakfast isn’t included but they do provide a few treats in reception and great recommendations for places nearby!

Myself and my partner stayed here for 5 days to take in the sights and sounds of Rome and couldn’t have been more delighted with the hotels location and comfort. It is literally in the centre of all the major tourist spots. 15mins walk one way takes you to St Peter’s basilica, 15mins the other direction to the colloseum, 5mins to the Trevi fountain and 5mins to the pantheon. Everything is on the doorstep for this hotel. Add to that the friendly and helpful staff (Fabiola specifically was incredible for us), the room was comfortable and very clean, the shower was strong etc When we come back to Rome, we will come back to this hotel!

Perfect location,rooms spacious and exactly like on photos, everyday room cleaning , kind and helpfull staff ( especially Fabiola and Guilia) Bar with excellent espresso 10m away and best Gelato just around the corner