Hotels in der Nähe von Louis & Louise, Roeselare

My partner and I travelled to Ibis Kortrijk on the way back from the alps for a few night. When we arrived, the reception were polite and informative which we appreciated greatly. We were given a room card on the third floor, the corridors were dark and outdated making it an unpleasant feeling. Our room was no better, photos online of the rooms are very misleading and after we paid over £200 for 2 nights, we were not happy with the room considering we were shown different photos of our room when booking. We went back to reception and asked to upgrade our room, in the end we ended up spending £220 for 2 nights which is obscured for an ibis hotel. We also paid an additional €20 for late departure (17;00 instead of 12;00) as we had a late euro tunnel to catch. The following morning, the breakfast was okay. The yoghurt was all curdled, there were flys on the food and fresh food wasn’t brought out regularly. Once the fruit in the clear container was done, they didn’t bring more out?? The bread and meat however was lovely. But this area needs improvement. The room key cards also disactivated themselves so frequently. We would go out to explore, come back and doesn’t work on the room, so we made numerous trips to and from reception getting this sorted. Parking was near the hotel, but at an underground car park. No street parking nearby. For 2 nights in the hotel, parking cost us €55. €55 for parking, €240 for the hotel including late departure in means almost €300 for 2 nights at an ibis!!!!! The bed was comfy, but the towels in the bathroom were big enough to cover 1 leg, let alone a whole body. The bathrooms were also not particularly clean which again is such a shame, these are such small things to get right! Finally when we came to departure, it came to 12;00 and we had people knocking on the door waking us up as we were trying to get final bits of sleep before a long journey to say we need to leave and we had explained we weren’t checking out until 5. We then go back to bed and at 12;30 reception called saying we’re 30 mins late from checkout???? We had paid the additional €20 for late checkout and this should’ve been communicated and added to the system as we were woken up twice from this which again isn’t on. Overall a pretty disappointing stay. Save your money and go elsewhere!!

We arrived here after a horrific trip (Eurotunnel mayhem) and were received so welcomingly. The owner rescued the last two croissants for us, picked the quietest rooms for us to recover, and later recommended where (not) to go for eating outdoors. It's a small town with a few good places to eat (we went to the Oude Sint Pieter, which has exquisit beers and, well, pub food). The rooms are very comfortable, with aircon that works and is quiet (neither of which we have seen in our many hotel visits in the last few years), and the shower! Exactly what we needed after having spent waaaaaay too much time in traffic. Parking is right in front of the hotel. The breakfast is excellent quality (not the widest choice but it'll please everyone). Big compliment to the owner!

Ehrlich gesagt, es scheint mir ein nicht gut verwaltetes Hotel. Gedatiert Design von 2008, schön, aber nicht mehr aktualisiert. Kühl. Leider, da es sicherlich ein Potenzial. Es ist auch in kleinen Dingen, praktische Dinge im Zimmer wie Gewebe, USB-Anschluss, Bluetooth-Radio, offenes Badezimmer mit Toilette bis zur Einheitlichkeit des Personals. Ein wenig Atmosphäre, wie Hintergrundmusik und echte Pflanzen würde das alles etwas haushaltsmäßiger machen. Das Frühstück für 25€ ist grundsätzlich ohne warme Gerichte wie Rauch oder etwas anderes, aber frische Früchte, um eine positive Note zu geben. Wellness beschränkt sich auf einige Tage, so dass Sie als Gast nicht immer davon nutzen können. Leider. Die Dame am Empfang war freundlich und hilfreich bei der Ankunft. Keiner sah bei der Abreise.

I will start by saying this is still the best hotel option in town but I am feeling angry with it. I have been staying here once or twice a year, every year, for over fifteen years - I have witnessed many changes, mostly good ones, however, the original owner has retired and left the operation to his daughter. The hotel has doubled in size since 2002 when I first went there so it is clearly more of a handful to run. There is still building work going on but you are not warned out this before booking. As a result it has that not finished feel for example the main corridor through the middle of the hotel to our room and the spa was not heated - freezing. Even though the hotel is more modern today, it has now lost the attention to detail and service. Checkin - booked ahead for a room with bath and shower. Got to reception desk and double checked. Walked a long walk to the room, opened the door and no bath. I went to the phone in the room to dial Reception to tell them - the phone is broken. So had to use own mobile to call them to tell them and ask to change room. Finally found a room with bath and shower but the compromise was two single beds instead of a double. What a faff ! The restaurant does serve good food but because of a screw up with housekeeping forgetting to make up our room we were late for dinner and told we could not have a starter. When we left I signed the meal off as usual to the room as the waitress was taking her time to come back to us only to be pursued out of the restaurant and shouted at that I hadn’t paid and where was I going ! Half an hour after returning to the room I got another rant from reception saying I hadn’t paid for dinner. When I explained I had signed it to the room they left me alone but didn’t apologise for making me feel like a criminal. It doesn’t end there. The Spa was a real let down. The sauna and steam were not working and are only switched on for a set time rather than when guests want to use them. I came back from a brisk winter walk looking forward to a jacuzzi , steam and warm up only to find the place cold and the jacuzzi permanently blocked off because of cost. In the old days, sure the rooms were a bit dated but everything worked like clockwork. The cleaning was impeccable, there were robes and slippers, the service was happy, personal and super efficient. The spa was old and small but it worked and was always available. There were bedtime chocolates, coffee came with a side plate with mini cake and chocolate - the small things made all the difference. Now the hotel has a wonderful spa, modern big rooms but the spa doesn’t work and the rooms are clinical, cold plastic feel with no facilities. A Travel Lodge is better. ALL the small details are gone and the hotel is now a numbers game and after 20 years they have lost my business for good.