Rockhampton Riverside Central Hotel Official

Don’t Stay Here!!! I’ve travelled for over 40 years and this experience was the worst I’ve ever experienced We arrive at 4.20 and reception was closed despite signage stating “open until 5.30” After 3 attempts on emergency contact number we were informed staff was “off site and would be 40 mins” so waited over half an hour for staff to return (we had No cancellation booking) Staff member was dismissive, rude and not at all apologetic - so much so that they didn’t even acknowledge us when they drove up to entrance and let themselves into side entrance (we waited another 5mins) and after unlocking front door did not invite us in - we tested front door to find it was now unlocked - we then went to reception and we’re again not acknowledged Pool was also closed with no explanation Would NEVER stay or recommend this place

Reception was closed no lift expected to carry luggage up numerous stairs via a back staircase and my room was on level 2 Gentleman on the phone was rude when I informed him I was not able to carry my luggage up those stairs I was told he didn’t build the building so I informed him I would need to cancel . Was said okay put keys back at no time was I told that I would still be charged for both nights which I was

The reception lady was lovely, on short notice we got a room and we were allowed to pay later in the day before we checked in. She was very nice to both my woman and myself and great to talk to on the phone and in person. Talking with her at checkout was lovely too.