Hampton by Hilton Hotels in Rock Springs

Typically we love chains through Hilton and Hyatt, so when we needed to travel to see family and saw that a Hampton had 4+ stars on some travel review sites, we figured it was a safe bet. I’m traveling with two kids and my spouse and I just staying one night. We arrived about 4 and noticed the parking lot was covered in ice and mounds of snow and it was difficult to discern where parking spots were and so everyone was parked haphazardly. Because of this we pulled up to the door. Check in went smooth. We were greeted by Victoria, the manager on shift, and she was very nice and friendly. We got our room keys. Her check in and explain of amenities was very helpful, and we went back out to park closer to the elevator to access our room. We had no issues finding parking (this was at 4pm). Walking into the lobby was like a smack to the face of smoke. My small kids even commented on it. The second floor didn’t have the smoke smell but the carpets in the hallways and the room were quite dingy. When we got to the room the wind was taken from our sails. The smell was really overpowering-like a wet, musty smell I assume is from the air system in the room. We went to put some belongings into the drawers and there was dust with small bits of hair and other particles in the drawer bottoms. The linens and bathroom were clean. Some of the furniture had staining on the fabric or the particle board furniture was broken and dinged up. We left to visit with family and got back around 9 and there was not a spot to park in sight. Between people parking in the middle of the parking spots and the trucks that were parked horizontally taking up 4-5 stalls, there was nothing. There is no overflow lot. We circled for a while wondering what to do and eventually parked in the only open bay - reserved for Diamond members. I spoke with the front desk and they said we could stay in that spot because there was nothing else. My kids went to the pool and had fun, it’s open until 10. we noticed the toilet would not flush properly - you had to hold it down for a few minutes to let water run to clear it out the bowl. The shower head was adequate - not so strong it sprays your skin off but enough pressure for a good shower. Sleeping was rough. Unfortunately there was a loud family above us with lots of jumping and loud noises until about 11, that then started again at 7. That’s not the hotels fault, we have encountered that before. The beds seemed to have some divots in them but they weren’t the worse hotel mattress I’ve encountered in my 40 years. When we woke up the windows were frozen on the inside … then there were puddles of condensation all around the window. My son had a hat on the table near the air system that was soaked. The musty smell was much worse with the standing water. Breakfast was good - lots of places to sit and my kids enjoyed the waffles. We went swimming one more time and when I was loading items into the car, there were patro