Country Inn & Suites by Radisson, Rock Falls, IL

Staff was great!! Breakfast was good. Let me list things that were didn't work in our room- A/C made strange noises all night. Coffee maker was broken No water pressure Bathroom sink drained very slow

Overall it was fine if you need somewhere to stay. I spent the week. The first impression was not great. The garbage cans at the front entrance were full and overflowing everyday. I had to go to the front desk and ask for clean towels everyday because they were always out and they would only hand out one at a time. The ice machine was broken and out of service all week. My key cards would only work for 1-2 days and then they stopped working and I had to go to the desk and have them reprogrammed. ( I saw others having to do the same) The room was clean and quiet but it needs a remodel. Lots of wear and tear. Housekeeping comes every three days, but only leaves 1 set of towels and the didn’t empty the garbage cans in the room. Again it’s fine if you can’t find anywhere else to stay but there are newer/better options in town.

Location was good and the area was safe. There was a Walmart within walking distance. The hot tub in the pool area looked like it had been out of service for some time. Our room was poorly cleaned. The water barely trickled from the facet, dirty tub, and floor grout. The valve used to make the shower function took a lot of effort to operate.Ice maker was out of order. Breakfast area was the shining star of this visit. That area was clean and the food was good!