Premier Inn Rochester

Couldn’t sleep too much noise coming from the room above us. The concierge couldn’t find out where the noise was coming from. so I didn’t sleep on the night I booked the hotel very unhappy and dissatisfied. Hopefully the hotel will get in contact with me to resolve this bad review

Welcoming, clean and comfortable. Well situated, ample free onsite parking. Good restaurant and drinks menu. Staff were friendly, very helpful and represented the Hotel very well ndeed. Beds were comfortable, pillows less so in our opinions, however, we did prefer the Hypnos mattresses rather than the Silentnight ones now being used. For a quieter room, request one at the front of the hotel, there is a railway line at the back of the hotel which, if you prefer to sleep with the window open, will mean an early wake up from passing trains. With the window closed and the air con on, there's no noise. If you have special dietry needs, I would suggest phoning the hotel to check that these can be met. Overall a great couple of days.

Welcome was amazing, Maddy was warm and friendly and supported my menu choices, I ordered steak rare and it was perfect, nice fresh sides and all Morrish, always have a pleasant stay here with nice large rooms, what a great hotel!! All the staff are excellent!!!!!

From the check in, to the room, the facilities, the food, and the check out, everything was smooth & stress free. The staff created a very relaxed, friendly atmosphere, making me feel at ease throughout my stay. There was no pressure selling of booking for meals, just an explanation of the options, and that I could decide at any time. I was surprised that there was no shaver point in the bathroom or any tissues but this was a minor point, so didn't distract from my stay.

On our arrival we weren't informed that there was no hot water, we were told it would be back on around an hour after our enquiry at around 7.15pm. We hadn't eaten all day so we decided to not have a cold shower and head straight downstairs and get a table at your restaurant. We were quickly informed that they weren't taking anymore customers. So we went elsewhere to eat. Not a great first evening.

The place was tired ,no hot water to get a shower ,hooks falling off paint off,curtain off un clean ,dirty bed stored under bed,lack of breakfast items on buffet,4 small pots of uht milk for a brew ,not good why does this review have to be 200 characters ? I suspect it's to put people off leaving negative reviews ? Very odd