Ewaa Express Hotel - Al Olaya

Good environment

Very good experience

快捷酒店，價格合適，位置比較好，在olaya大街上，周圍環境都還不錯，咖啡店商場步行可達，整體不錯。

客房服務不問就沒有，水也不提供，早餐吃的東西極少味道一般，還有一股怪味，發票沒有章，總之體驗較差，大家慎入

While the decorations and rooms of the hotel are quite good and inviting. The hotel has weird management style and strange policies. They give only 2 Water Bottles and don't give more water even if you want it. There is no food available in the hotel after breakfast and their explanation is, you can get food from anywhere. The restaurant in the hotel claims to have stale food which can't be given to customers. Additionally, I had a very strange experience with them. On the day of my Check-In, I wanted additional hangers and they were not giving any for a while, so I took an extra hanger from bathroom on which the Bath Robe was kept and when the Housekeeping gave me hangers, I gave the Bath robe to them to take away from my room since I didn't want it as I was also using the hanger on which it was kept.. After Check-Out, very strangely the receptionist started investigating from me - "Where is the Bath Robe?, We can't find it" and the manner in which they were asking me, it felt insulting and humiliating as if I was taking it with me in my bag. Not only the left hand doesn't know what the right hand does in EWAA OLAYA, they are not at all process oriented. Obviously their housekeeper who took the Bath Robe away from my room should have updated the system that he had taken the Bath Robe out so it is not in the room. Finally, I had to really raise my voice and show my un-pleasantness at the incident and asked them to check with their own teams before they question their customers on such things. All in all while room wise the hotel is great, their service and lack of proper processes and bad customer service makes it a very disappointing stay.

Steer clear of this hotel! I arrived off a flight at 11.45pm and was told that I was too late to check-in! Despite having a confirmed booking they had sold my room to someone else and they were fully booked! Not only did they do this, the manager then proceeded to tell me it was my fault for being late! It was a particularly busy night and all nearby hotels were full. I eventually found something at great expense and some way away. The worst hotel experience of my business travelling life!