JW Marriott Hotel Riyadh

乾淨整潔，交通便利。

The hotel is comfortable and the staff are helpful. But there were several niggles that are unnecessary and really shouldn’t happen at a luxury hotel. I was downgraded at check-in from a king to a twin, not what you expect as part of the Gold Elite program. My mobile phone couldn’t connect to the WiFi. The usual “room number and surname” led to an error, so I had to get a special 10 digit access code in reception. Weird. But the strangest thing was that the aircon in my room was off and the control pad inactive. I had to call housekeeping and they activated it remotely, as if it was a routine request. I had two back-to-back bookings, and at the end of my first “stay” the aircon was deactivated again, and I had to call housekeeping again to get it working. So it is an intentional setup. Very strange and not what I expect from a top hotel brand. Thirdly I couldn’t leave a credit card to cover incidentals. I had to pay a deposit on my room and then get a refund for the unused balance at check out. The gym is small. The pool and sun deck is beautiful. Would I stay again? Probably not, there are other great hotels in Riyadh.

When the since of luxury touches you by a human being that’s what I found during my stay with genuine care by Mr. Riyadh from reception and Ms. Rouh from the restaurant and Mr. Adnan from health club thank you all so much and i am certain that I will be back soon