Gastnutzer
31. Januar 2023
Booked two double rooms (4 people). Made the mistake not to check the rooms before heading out. Coming back after dinner, we discover that one room only has one pillow/comforter. Hotel reception is gone for the night and answer machine gives no phone# to call. Nights are cold in Norway, so slept in jacket and fully dressed. Next day, reception staff apologize for mistake and says that we will be refunded for the room. In days that follow, the hotel refunds only 15% , arguing that they reduced the room price from 2 to 1 person. Makes no sense and does not compensate for the inconvenience.
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