Gastnutzer
26. März 2024
The treatment you will receive is beyond unacceptable, especially if you're a bride or groom with anxiety. They are rude, will bark at you and make you feel like you are insignificant and just another business transaction--not someone getting married once, having a special day. I could go on and on about the ridiculousness and the horrible treatment that I, myself, my family, my photographer, and my guests received. The only thing it has going for it is that it is beautiful and the food is good. But that is not what a wedding is about. TRUST me, do NOT get married here, you WILL regret it. Suffice to say, the coordinator, Linda, ruined my day. She was wildly uncommunicative beforehand (who needs to plan, right?) and was rude and unhelpful when she did. The manager of the overnight rooms laughed at my MIL when she asked a question, and was unavailable for weeks when we were trying to book. They also tried to raise the prices of the rooms and make us pay an outrageous price when their new wedding packet (which they had a mean reply of ‘how we got a hold of it’) offered a discount. They also never seem to be working or to be available. We had multiple lapses and timelines of hearing nothing, despite multiple attempts. Then the replies would be so grammatically erroneous or mistyped that they were hard to read (what a priority I felt like receiving quick replies from an iPhone). They misplaced things the day of so guests did not even get some of our favors. They rushed me (the bride) so much that I did not even get all of the pictures I wanted, the one chance I had to do so. Linda's rudeness was noticed by all. We had the venue until 9, and they started cleaning up and closing things down as our guests were filing out... it was so embarrassing. The hotel guy made my family, including my 2-year-old nephew and mother who has lung cancer, to wait outside in the cold because "it's my job to get out of here in 15 minutes." They told certain people they could not eat because god forbid they had such a rushed timeline for whatever reason. They told one of our guests that there was no valet parking, even though there should have been, so they had to walk quite far. The day before the wedding we had an emergency and had to change the timeline, and Linda called and barked at me and told me it was alllll about her staff. I suspect that because my photographer was not one of their recommended vendors that she received the poor treatment that she did. I honestly could go on and on and I hope every person considering this place see's this. Not to mention, the rehearsal was a disaster... Linda was not even there because she never seems to work, and they acted so confused and had nothing organized. They also placed the microphone in front of myself and my groom during the ceremony so those pictures are just fantastic, we can only see our officiant. There were surprise fees, increase in prices, and never-ending contention when we tried to be reasonable
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