"It is tricky to navigate a fair review, given some highlights, however on balance this was the most disappointing of all our Norwegian and Swedish family ski trips and the only one we would not return to, despite the ski resort itself being excellent. The position, rooms, facilities, some of the food and cleanliness all get top scores, along with a few members of staff, but alas those few staff are far outnumbered by some really quite poor service, poor attitude, lack of staff training and effectively poor management of the hotel staff. If this was a budget hotel much could be overlooked, but it is not and their standards should be significantly higher. Giving examples is not useful as I can see the hotel doesn’t read their reviews, but essentially it is a real shame as the hotel really only needs to get a few more staff, train them much more thoroughly and have a more present senior manager roaming to enforce standards; most the issues would be solved. Only one major tip, don’t let drunk off duty staff sit in the bar being very loud and using foul language!"

"Einsam gelegen in traumhafter Natur. Super Essen, sehr nettes, kompetentes und hilfsbereites Personal. Toller Poolbereich, sauber. Tolle Aufenthaltsräumlichkeiten. Die Zimmer etwas klein, aber sauber und vollkommen ausreichend. Wir haben uns hier mehr als wohl gefühlt und würden jederzeit wieder hier her kommen. "