The Promenade Luxury Wellness Hotel

Our experience at Promenade Hotel in Riccione was completely ruined by the behaviour of the General Manager (Sara C), who was shockingly rude and unprofessional. Never in my years of travelling have I ever known a manager to be that offensive and to put the phone down on guests. When we raised a genuine complaint, she was arrogant and dismissive. Despite repeatedly asking to meet her over several days, she refused to make herself available. To make matters worse, our room was very dirty — clearly not cleaned to an acceptable standard. This is not the type of management or cleanliness you expect from a hotel claiming to offer 5 star hospitality. If you’re looking for a pleasant stay in Riccione, I strongly suggest skipping this hotel entirely and booking at Hotel Des Baines, just two minutes down the road — the difference in service and quality is like night and day and the management are delightful :)

When they say limited sea view they do mean limited haha. Had to go out on the balcony. Had a good stay though.

The Hotel: relaxing, new and elegant facing the sea. Clean, luxury and comfortable rooms. Restaurant 6th Floor: amazing. Roof Top 7th Floor: incredible and romantic sunset drink. Fantastic sushi. Service: very friendly. Always smiling people.