Olympic Palace Hotel

All round convenient and good quality. Good transport links and local restaurants. Lovely spa

Lovely time. Great weather. Hotel is immaculate and stylish. Pool area is lovely with activities going on if you want them. Food was amazing throughout the week. Themed nights were great too. Staff were all great apart from reception…. They were not very welcoming. Room was cleaned regularly and fresh bottled water every day. Will be back very soon.

Our stay at this hotel was unfortunately far from the 5-star experience we had expected. There were several issues, but the biggest disappointment was the staff’s attitude. After we raised a complaint, we could see them gossiping about us, unaware that my partner could understand the local language. This unprofessional behavior was uncomfortable and ruined what should have been a relaxing holiday. Additionally, while the hotel markets itself as a 5-star establishment, it felt more like a 4-star. The decorative finishes in our room were outdated and didn’t meet the high standard we expected. On our final day, we experienced further issues with the staff. A waiter approached us rudely, implying that we weren’t entitled to dinner, which was both embarrassing and unnecessary. This harassment soured our last evening and made us feel unwelcome as two people of colour. Overall, this hotel did not live up to the expectations. The staff’s attitude, We would not recommend it if you’re looking for a genuine 5-star experience.

We’re currently staying at the hotel, having checked in yesterday. Unfortunately we arrived to a room that doesn’t look like the photos online, which claim to have been recently renovated (large mountain view), and was dirty (hair in bath, dirt on floor and unclean surfaces/bathroom). When queried with the front desk team there was no apology for the state of the room and the 2 ladies on the desk, and the front of house manager were unwilling to help, just said that they’d send a cleaner to check it. We asked to move to another room, but were shown one that was equally dirty and told there was absolutely no other rooms available, even though we could see online that there were plenty. Laughably we were offered a free drink to solve the problem while the room was cleaned… even though we had paid for all inclusive. We eventually got 2 free a la carte meals, once we spoke to guest relations, supposedly worth €240 for 2 people. This ironically was worth more than a room upgrade which they point blank refused. If you’ve been to a 5 star resort elsewhere, don’t expect this hotel to be 5 star. There are areas of the hotel which are lovely, but unfortunately the rude customer service spoils that. The all inclusive drinks don’t even allow you to order a chocolate milkshake! However, the lady at the pool bar has been amazing - super friendly and polite! We haven’t been here long enough to judge the food properly but what we have had, has been well cooked. A nice enough hotel with some good parts, just need an improvement in cleanliness and some training in customer service!