Alva Hotel

The toilet keep flushing itself, was noisy whole night. And then we called the service department, he said somebody will come to fix it but nobody come to 😞 Clean Cheap Check in ourself Check out ourself Because no reception there, the room is using the password lock.

The location is not the best but 20 minutes walk from the downtown is acceptable. Love the designs of the hotel and the amenities. The room is very spacious and has most of the things you’d need for a stay. It is really nice to see coffee machine and fruits in room. Everything is very neat and tidy. However, the check-in process was not satisfactory. It is really hard to reach out to a staff in the hotel. The self-check-in process requires an email from the hotel that tells you the room number and passcode. Since the only pin is got was the booking pin but not the check-in pin, it took me long time to realise I did not possess the check-in pin to enter the hotel. The hotline provided by the hotel was not working at all. Thankfully trip.com’s CS was really helpful in contacting the hotel for me. The hotel’s staff were really friendly and polite but the fact that I didn’t receive the room no and passcode beforehand was still very frustrating. Therefore the best advice to book this hotel is to check whether you have the room number and passcode at least 1-2 days before your stay. Other than the check-in issue, I had a nice stay here.

酒店在雷克雅未克市區，全程無人化入住，房間還挺大的，床也比較舒服，退房時發現打掃的男生和女生長得好好看。

整體算乾淨 空間不是很大 一個人住剛好 無人管理的酒店多少還是讓遊客有些不踏實 聯絡也不是很方便 剛好遇到一對新加坡遊客 他們沒有收到房間密碼 在酒店外面折騰很久

酒店十分舒適，去到的時候沙發床已經打開了，記得提早跟酒店說有多少人。但是是self check-in，可以清楚說明一下。但整體感覺很好

因為退不了所以忍着住了第二晚。和第一晚一樣沒有暖氣，聯繫攜程，攜程聯繫酒店，酒店説沒人能修。行吧，大冬天的真的很冷。客房也沒有任何打掃。而且沒有主動發給我第二天的密碼，聯繫了攜程客服才給我發。但是那個密碼沒有被激活，所以導致我又被關在門外。入住兩晚被關在門外三次，酒店也沒有任何道歉和補償。非常垃圾！