Svala Apartments by Heimaleiga

The Svala Studio in Reykjavik was our worse experience in our extensive travel history. The studio was in an unacceptable, unhealthy condition: the whole place had a bad smell of mold; the windows in the bathroom and bedroom were rotten and covered with mold. The equipment of the small studio - which was around 15 m2 although we had ask for a studio of 32m2 - was absolutely poor, not suitable for a stay of 2 people for 5 days. Examples: no wardrobes to put anything of our belongings, no hangers, no table or chairs, etc. We contacted immediately the agency but no alternative accommodation, or any assistance was offered. We had no other choice than to leave immediately this place, being harmful to our health, which we notified to the agency. The same evening, after having found ourselves another, suitable accommodation, we complained to the agency and asked for a compensation. They refused. In repeating our request, they never replied to our main complaint notably that the studio was in an unacceptable unhealthy condition. They only repeated that this was the place that we had booked. We now have filed a formal complaint with the responsible authorities in Reykjavik.

Amazing apartment - location is just brilliant and apartment has everything you need. So spacious and such good value. We hired a car so we’re pleased to see there was car park. Absolutely loved Iceland and so pleased we booked Svala for the trip.