Courtyard Reno Downtown/Riverfront

I do recommend this place great location really nice great service

I hate to be so harsh but this hotel has the worst customer service of ANY Marriott property I have ever stayed at. I stay more than 120 nights a year in Marriott hotels and have never encounter an unfriendlier staff. It started at check in. I checked in on the app and received a mobile key. When I arrived, I had to run inside and grab a parking pass. When I approached the lady at the counter I was met with silence and a look like I was annoying her. No, “hello” or “welcome”….nothing! Me…”Hi, I checked in on the app and received a mobile key, do I need a parking pass? Clerk…”room number? I gave her the number and she handed me the pass. That was it! I went and parked and walked back into the hotel. You literally have to walk RIGHT in front of the desk and she completely ignored me. I must have walked by the front desk a dozen times over three days and NEVER did anyone ever say anything. My coworker and I were joking about it every time we walked by. No, “Welcome Back,” “Hello”, or “Have a nice day!” NOTHING. When there were two clerks at the desk they would be deep in their conversation and keep talking and ignore you. You are in the HOSPITALITY business! Make your guests feel welcome! When someone travels a lot it’s nice to come back to a hotel with a pleasant and friendly staff. I’ve stayed at many hotels that were older and more dated than this property, but the staff would make the stay exceptional. Not here! As far as the hotel room itself, I had no complaints. It’s clean and quiet but I’ve never left a hotel and felt so unwelcome. Please get your act together and provide some customer service.

This was my second stay at this location in the last few months. It will be my last. Location is fine. It’s on the edge of downtown, so there is a bit of “rough” around. My first room was overlooking the homeless camp on the river, so not ideal. But that’s not their fault, so I won’t knock them down any for that. My issue stems more from the room quality. The couches in my rooms were both stained and ripped. The office chairs both ripped. The sheets stained. The pillows as thin as sheets of paper. Carpet dirty. Just not a great overall look and feel. The lobby is fine. The gym is sufficient. The people are friendly. But the room accommodations leave a lot to be desired, and that is why I will be looking for another Marriott property to stay at in the area. I’m a gold member and stay 20+ nights per year at Marriott properties. This is one of the least well maintained properties I have ever been to.

We stayed here to go to a baseball game. You can't beat the location - it's right across the street from the stadium. But we wouldn't stay again. Check in was INCREDIBLY slow There was only one person working and about 10 people behind us in line. We were worn out from our drive from Vegas and just wanted to get into our room. No free breakfast is served and the prices in their bistro are crazy high. Glad we were just there one night.

I feel like I stayed at a different hotel compared to some of the other reviews that talk about how friendly/nice some of the staff are. The woman who checked us in was very unfriendly and unhelpful. No recognition of status at check-in either. The person during checkout was a lot nicer at least. The hotel is unfortunately in a very sketchy location, which I hadn't realized when I booked it. We did not feel safe walking around the area, and the garage has no security at all (and parking is an extra $15 a night). The room itself was fine, but small. We could hear a lot of traffic noise throughout the night, but what kept waking us up was the air conditioner in the room which was very loud. You could also hear people in the pool until quite late.

My first visit to the hotel. I’ll definitely return. I got room with a view of the river. Excellent food options at the hotel. Great charging station for my EV. Near the baseball stadium. Walking distance to several nearby restaurants. Parking lot directly across street. I will definitely return on my next visit to reno

This hotel is extremely clean and has wonderful customer service. Downtown Reno is like all the big cities in our country with crime and drug issues. However, we felt completely safe staying at this hotel. We loved Lake Tahoe and would say here again!

Convenient location, 15 walking minutes to the Riverwalk district and the ****** district. Rooms modern and large enough, with micro wave, coffee machine, room safe and fridge. Ok fitness center, but no towels, no water cups. Fluctuating wifi quality. Operating panel of the aircon did not function properly. Breakfast not included. Some readymade items available at the Bistro in the hotel lobby. Parking $10 in the adjacent office building.

We prefer staying at a Marriott property when traveling, predictable quality and staff. The bar and restaurant were open during our stay. Parking garage was across the street. Room was nice size and clean. One disappointment we were not in walking distance to downtown. We had a view of the river.