Viesca Suites & Villas Il Borro Toscana

Soggiorno incantevole in location ottima

We stayed here in two rooms. The rooms are spacious, but somehow unimpressive. There was a heat wave during our stay, so it was hard for the A/C to keep up, and is created a definite smell of moisture. The pool is amazing. Our biggest issue here was the staff. The staff seemed like a bunch of hospitality interns with no leader. Very inconsistent and nobody seemed sure what to do, ever. Also, the restaurant could be good, but no, and again, the staff. I was served raw chicken and nobody noticed. We met a nice family from Canada and watched as their linebacker of a son didn't even eat the club sandwich; that says it all for the food. For a Small Luxury Hotel, it was sorely lacking.

Everything was amazing, big property, we had a minor issue with the room air conditioning but it was solved immediately. We were welcomed very warmly and we loved everything, the hosts very professional. Cannot wait to come back this autumn.

Vast idyllic surroundings , dotted with neat villas , customised food , great wine and hospitality made up for a memorable trip to Viesca Toscana - to be repeated every year ! Based in Viesca , we did day trips to the medieval village Il Borro , Cortona up in the hills and , of course , the nearby Italian brand outlets for some value for money shopping !!

This hotel was a massive disappointment. It over promised and under delivered. Our experience was underwhelming from the start. We drove up a driveway that lacked any no-entrance signage to get to the reception and we’re chastised by unfriendly and rude staff. During the check-in, we were given no information on the property and the breakfast time, but we’re told that the boutique hotel had no space outdoors for us to have dinner. When we asked about breakfast time at the restaurant, we were told it is from 8 to 11:30am. When we showed up the following day for breakfast at 11, we were told the buffet was closed and they had thrown away the croissants. Some basic elements of service were absent. No free water bottles in the room, no refilling of coffee capsules, a dysfunctional AC, slow replenishment of breakfast buffet, little attentiveness to your ordering coffee or tea, no extra towels at the pool, no one asking you at dinner whether you’d like to have dessert, and so on and so forth. But this was not the end of our ill-fated adventure. When we asked them on our last day after our breakfast was done at 10:30 about the check out time, we were told it was at 10:30! In all my years of traveling around the world, I have never seen a checkout time that coincides with the end of breakfast at a supposedly luxury holiday resort. All is all, this is not at all what you’d expect of a four start hotel with luxury pricing. If these shortcomings are not fixed through serious reforms and management change, this property is bound to bring the Ferragamo brand into disrepute.

We have been there recently for the second time and it was excellent again. The property is well situated, nearby many highlights and all the estate is well maintained and surrounded by trees and flowers. Room very clean and well furnished, nice and huge bathroom, comfy bed and lots of space for all belongings. All the staff, from the reception to the gardener are very attentive, friendly and helpful. Dinner outstanding, but the portions are rather small. Breakfast for Italian conditions very good, with fresh fruits, fresh orange juice, joghurt, eggs, cheese and ham, brown and white bread etc. The pool area is beautiful with comfy sun beds and big sunshades. Parking is on site and free of charge. We definitely will come back.