"Gutes Hotel"

"We checked in on September 10th, and immediately upon arrival, the receptionist insisted we only had one person booked in their system, offering to pay for a second person for three more nights. After we persisted, she called someone to check, and it turned out everything was fine and we had paid for everything. She was rude, as if we were being rude. We also booked a room with two separate beds, as the photos showed, but they gave us a room with one queen bed. We upgraded to another with two queen beds, but we had to separate them and ask for two sheets. She also said the washing machine was broken, and two days later, another girl said only the dryer was broken, and we didn't have time to wash our clothes. The outlets on one wall in the room didn't work, and the TV didn't work either. The kitchen has a stove, but no pots or pans, so we couldn't cook anything. The breakfasts were quite good, with plenty to choose from and enjoy. The rooms were really clean. The spa and pool were practically deserted at that time, but swimming was possible. There weren't many restaurant options for dinner, and the nearby restaurant was only open three days a week, which was too late for dinner. The gym didn't have much equipment, and one was broken, which was a concern for my husband, who was upset. It's worth a visit if you have your own car and want some peace and quiet."

"So-so."

"Great location, we had a nice appointment with a stunning view of the Pirin mountain's summit Vihren. Decent breakfast, Swedish table. Little bit slippery around the pool so watch out!"

"Das Hotel war sehr schön, aber das Personal war unfreundlich und aufgrund von Personalmangel war es schwierig, an der Bar Getränke zu bekommen. Wir kamen spät um 23 Uhr an, und alles war bereits geschlossen. Die Bar schloss um 22:30 Uhr, und uns wurden keine Getränke angeboten, obwohl es sich um ein 5-Sterne-Hotel mit All-inclusive-Verpflegung handelte. Das Essen war ungenießbar und immer kalt. Die Themenrestaurants boten nur eine sehr begrenzte Auswahl an Speisen, die ebenfalls kalt serviert wurden. Viele Gäste beschwerten sich über das Personal und das Essen. Zu anderen Jahreszeiten mag es besser sein, aber ich würde dieses Hotel Anfang Oktober meiden!"

"Just got back from a 7 night stay. Family of 5 2 adults 3 children (17,15,7). We had a 4th floor 2 bedroom apartment. The views were beautiful and the location was lovely altho you would need car hire as a bit out of nowhere. The apartment was ok bit basic. On arrival we had no kettle, cutlery or cooking equipment. I contacted reception who informed me that they dont leave it in the room it has to be requested (this was not advised on website or booking info) they promptly brought up all we needed tho. Being on the 4th floor we had ceiling that sloped this proved to be challenging in the double bedroom and the bathroom. The double room had ceiling windows the blinds were all broken and one of the blinds had been screwed to the wrong part of the window meaning you couldn’t open it. The bed was a bit unstable headboard broke off (my partner had to screw it back on). Mattress quite hard and uncomfortable. No side lights so you have to switch the main light off before getting into bed which can be fun in the dark lol. The twin room was nice and spacious plenty of room but yet again mattresses quite hard and uncomfortable. Bathroom had toilet bath and over bath shower. However the toilet didnt work (luckily there was a separate toilet) and you couldn’t stand up in the shower due to the slope on the roof. Living area nice and spacious. Sofa bed easy to work altho really uncomfortable and hard to sleep on. It advises WIFI but thats only in the reception lobby not in the rooms. Outside pool was very cold (i dont think it was heated) and floor around the pool was very uneven with some broken slabs and loose cement. PE toy of sun beds altho there was a lot of broken ones. Didn’t use the spa, gym or steam room. Indoor pool was nice and warm, a little small but ok for a handful of people. Only used restaurant for breakfast which was continental with plenty of choice. Staff seemed ok they didnt really talk or interact that much tbh. It seems a nice hotel but we just felt that our room needs a bit of money spent on it to help improve it. I’m not sure if we would stay again "

"Dieses Hotel ist wunderschön, die Einrichtung und alle Bereiche sind geschmackvoll und sehr sauber. Der Blick auf die Berge ist einfach traumhaft. Der Spa-Bereich ist der beste, den ich je besucht habe: so viele Pools (alle herrlich warm), Saunen, Steinbetten, Dampfbäder usw. – der perfekte Ort zum Entspannen und Abschalten. Das Essen war gut und abwechslungsreich, allerdings waren die warmen Speisen oft kalt. Eine bessere Warmhaltemöglichkeit würde das Hotel noch einmal deutlich aufwerten. Außerdem waren alle Bereiche rund um Pool und Spa extrem rutschig; die bereitgestellten Hausschuhe sind im nassen Zustand unbrauchbar. Auch hier besteht meiner Meinung nach Verbesserungsbedarf. Ich würde definitiv wiederkommen, denn trotz einiger kleiner Mängel ist das Hotel einfach wunderschön."