Hotel Mosaico & Residence

Located by the port, across from the train station, and a block away from Theoderic’s Tomb the hotel offers easy access to a very walkable city. You are no more then 20ish minutes from the city centre and all of the sites it offers. Highly recommend the top floor suites which have amazing light in the morning.

The apartment is too dark. And too far away from the hotel if you are walking with heavy luggage.

My friend and I had a paid reservation for a double room that we made last April. When we arrived at the hotel about 7 PM we were informed that all they had left was a small room with a single bed. When we got to the room we were shocked at how small the bed was and how small the room was. Plus the hurricane shutters were down and locked. It was very claustrophobic. We tried to make the best of it and after dinner she went down to the front desk to ask for another towel since there was only one in the room. They would NOT GIVE US ANOTHER TOWEL!! The desk clerk said the room was for only one person, but they assigned us that room! We finally made do with a bath towel and face towel. While she was arguing with the desk clerk a family arrived that had a paid reservation who had 6 people, including 2 small children. They were told there were no rooms left! The property is also old and dirty. The bed was a mattress on top of a piece of plywood on 4 boxes.

I booked a room with multiple beds because it was me and another lady. Got there and they had downgraded us to a single bed. For those that don’t know these are more like full beds than queen. She said she was very sorry but they had an issue with their reservation program and asked if we still wanted it…I asked if she had an additional room available…she said no it was sold out…did we want…well we need someplace to sleep. This room was so small I sat in the closet until the other lady got in bed because we couldn’t move around the room at the same time. When it was my turn to get ready for bed I noticed there was only 1 towel. I go to the lobby, it’s a man now, and ask for another towel. He says your room is for 1 person so you only get 1 towel!! I said then why did YOU put 2 people in it…showed him my reservation but it did no good! I went outside to calm down and a family with 2 small children walked in and were turned away too!! Overbooked and don’t care at all!!

I booked the room because the hotel was across the train station not knowing that the property owns several buildings around. We had to walk another mile from the main building and the receptionist made us believe that the apartment was behindthe main building. The area looked creepy and was not safe for pedestrians with many cars passing (we had to cross many streets), and not convenient when walking with luggage.The apartment was large but extremely outdated and old. No coffee maker ,no coffee, tea, and the air-conditioner was only good for the living room. We wanted to have breakfast in the main building and were told by the receptionist that because they are fully booked, and because we booked an apartment can not be accomodated. This was not mentioned when booking. I can say that this was the worst experience for my family ever and we have traveled the world.

Fantastic service, front desk ver friendly, close to everything! Highly recommended! 😀

Our party of five had two rooms at the Mosaico prior to embarking on a cruise. It's hard to review this stay as there were two very distinct elements I'd rate very differently. Upon arrival, we were told our rooms were in the Residence Mosaico and we just had to 'turn right and walk a few minutes'. It was nearly half a mile on busy roads, at one point with no sidewalks, crossing at blind corners, all while lugging suitcases and trying to make sure our children were not run over. That part of the experience was HORRID. We didn't get good directions and had to pull out google maps to find the building, and there was no warning when we booked or any expectations set for this. That said, once we got to that building we were pleased. Each 'room' on the fourth floor was actually a full apartment with very high beamed ceilings, full kitchen, a washing machine in the bath, balcony and two bedrooms each. They were clean and quiet, with good AC, and we enjoyed the rooms...one we got there. It was a ten minute walk into Ravenna and once we knew how to find the building, we were ok (though hauling the suitcases back to the lobby to check out the next day was again rough). While I might stay there again, I would be sure to find out the location of my room before I paid off the taxi and unloaded everything half a mile away. The receptionist needs to give clearer directions (yes, it was 'turn right' but it was SO much farther than expected we kept thinking we'd missed it because surely it couldn't be that far. It's far enough that a shuttle should be offered when you have bags, at check in and check out.

My family really liked this property. We stayed at Residence Mosaic which means we had a full apartment to ourselves. But thankfully we had a car because it was about a ten minute walk away from the check in desk and we arrived well after dark. The main hotel is located very close to the train/bus station which is probably why it felt unsafe. From the apartment, low cost transfer to the cruise terminal was challenging for our party of 6. The shuttle advertised at the hotel was 20 euro/person. Royal Carribean had a shuttle for $10/person. However, we’d turned in our car and, for both of these options, the walk with our luggage was too difficult for some of our party. There’s a bus stop nearby the residence but it was closed on Sundays. We were about to call a taxi when the groundskeeper offered to drive us for less than 20 euro total! These comments are based on us staying in the apartment as opposed to the hotel. The Royal Carribean shuttle is close to the main hotel. Overall, I’d recommend this place. It was great to have our whole party in one place with the two bedroom apartment and it was clean and a great price.

Upon check in we were told we were staying at the apartment not at the hotel which the poctures show, 10 minute walk in heavy traffice to an area which did not seem safe. Apartments were dirty, we had booked 2 because we had 8 people and one of them the shutters were broken so we couldnt get out to the balcony, i called and was told someone would come to fix it and never showed. We could not find a close place to eat. Thank god my son had uber eats app and there were 3 restaurants on it so we could order from. Was a horrible experience.