Kottawatta Village

DO NOT BOOK! Rats kept us up all night being noisy and ate through our belongings. The number to call for help doesn’t work in the early hours, so we had to walk 10 minutes in the pitch black dark to the security in the middle of the night and they just looked at us like it was normal. We found rat poo in the room as well as our chewed belongings. We didn’t sleep so we spoke to the manager in the morning and showed her our destroyed belongings. Her response was “yeah, we sometimes have rats because of the trees”. We got no apology and she wasn’t surprised at all. We had to argue to get a refund and she wouldn’t refund us everything only the base room price. On top of it all, it wasn’t even the room we were meant to stay in as when we arrived they had given our room away. Not a good experience with the customer service at all and we have lost belongings from them being destroyed as well. Another note is the outside bathroom is a nice idea but when it’s torrential rain it’s not great to be rained on whilst going to the toilet.

We loved this resort - the deluxe tent was wonderful, the outdoor shower and bathroom were a real treat, the dinner buffet was decent and in a nice location, and the staff were wonderful. We ordered a cappuccino at breakfast and even though it was not spectacular, the staff member who made it for us put so much effort into it (we watched him make it on their fancy machine) that his effort alone made us smile and love the resort even more. This stop was added to our trip kinda at the last minute but it turned into a highlight because the safari we did was wonderful and because this resort turned out to be such an unexpectedly pleasant experience because of the deluxe tent and the staff. Highly recommended.