virangad2017
21. Oktober 2024
First of all kindly requesting new management to remove all the pictures uploaded to all travelling websites, as hotel doesn't portrayed as it is. Then close the property and do the renovation as per the ECO Team standard and reopen it to the public as our well looked vacation was completely tarnished / ruined due to your overlook of the property. I don't wish such for another family. The name board were completely worn out. First impression was completely disaster. No proper office. that hotel was not ready to welcome guest at all, as i believe everyone deserve a chance to give as well as I paid in advance for one night i decided to stay regardless of the warning signs it gave me. Rooms are worn out , damped, furniture is outdated or I must say it's completely worn-out/ faded. Linen was damaged and old. Shades are with fungus ( probably due the weather but it's unacceptable). Food is completely disaster. Lots of food options are not available. Kitchen is not upto the standard, equipments are not well maintained. Seems they have not seen a planned maintenance system at all. All the vegetables were on the floor the day we arrived, Our family encountered food poisoning due to un-hygenic food been offered and Still suffering. That mental strain that it put to us, especially as I have to drive 193Km ( approx 5 h and 30 min) reach home was not an easy task at all. Location is pretty nice , good river bath for a relaxation. staff was kind and welcoming. Mr Rukshan and Mr Thilak tried their best to make our stay comfortable.
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