Sunday Mangrove Corniche Hotel, Ras Al Khaimah

I checked into this hotel yesterday with my family. When we arrived, the reception area was very dirty and dusty, as if it had not been cleaned for a week. Inside the room, the condition was horrible. The floor was very dirty and had not been mopped at all, and the window area was extremely dusty, as if no one had checked or cleaned the room before our arrival. We also requested towels several times because only one towel was provided, but no one came. We asked for water as well, but until we checked out, no one attended to our requests. I called several times with no response. I have attached photos showing how dirty the room was.

We arrived at the hotel at 6:15 pm and had to wait until around 7:30 pm to be checked in. According to the receptionist, a room had finally become available. He scanned our Emirates IDs, I signed a check-in document, and we were told to come back in 30 minutes. We returned an hour later, at 8:30 pm, and the receptionist completely ignored us until we approached him ourselves. Then, despite having already scanned our IDs and registered us earlier, he asked for my Emirates ID again. When we entered the room, we immediately noticed a painting left on the floor in the corridor. Later, when I tried to hang my clothes, I discovered that there were absolutely no hangers in the wardrobe. The bed linens felt damp and uncomfortable when we went to sleep. The staff did not make any effort to assist or explain anything. Having worked in hospitality for 10 years, including with housekeeping and front office operations, I can confidently say that this hotel seems to have no standards for room cleanliness, amenities, or basic guest service. Additionally, if you are traveling by car, be aware that the hotel has no internal parking. There is no basement or designated parking level. You can only park at the entrance if you are lucky enough to find a free spot, where cars simultaneously arrive and park in the same small area. This was our first and definitely last time staying at this property. Guests ahead of us also waited nearly two hours to check in—even after 5–6 pm. Some guests even came back downstairs requesting a room change due to unpleasant smells and non-opening windows. * I was surprised to discover that although our room was booked with breakfast included, we were not allowed into the breakfast area. The staff insisted it wasn’t included, even though it had been fully paid for. I had to go to the reception at 7:30 a.m. to sort it out, and only then they realized they had simply forgotten to mark it in the system. It was an unnecessary and stressful start to the morning, and it shows that their system and service need improvement. Overall, the price is mid-range for the city, so it is not a budget stay by any means. Unfortunately, the service, room conditions, and overall experience do not match the cost.

You get what you pay for however the hotel was unclean overall, had to switch rooms due to lots of hair in bath in first room. Second room still unclean, even after showing cleaners where and what needed to be cleaned. My room key stopped working over 5 times. Staff tried to be helpful but overall would not recommend.

Standard of the hotel is very good, rooms spacious, clean. Staff very friendly. Mr Adrien from the reception will solve every issue if appears smth. He is very cearing about the gustes. For him nothing is impossible. I can say thank you very much. We had a nice stay.

We enjoyed our stay ,its highly recommended hotel with nice view The receptionist "Jawaher" is very professional, she made quick check In, smiling all the time and helping us with all our questions " Really thank you for your warm welcome

I stayed for 4 nights on a business trip. The person who checked me in was completely uninterested and the few dealings I had with him, he remained the same. I had a colleague from the area visit and because he wasn't dressed in a suit he was mistaken for a delivery driver by this desk clerk and spoken to completely inappropriately. My room on the second floor was spacious and probably in its day was very nice but now it's tired, dated and need of a refurb. Sofa was dirty and stained, bathroom was just clean enough but I used bottled water as the water ran brown in the sink to start with. I visited the spa, but didn't stay as the staff and the rooms looked completely unprofessional. I didn't eat at the hotel as I had lost all confidence looking at the standard of the hotel. All of the staff that I saw apart from the initial desk clerk were polite and civil. I only had to sleep at the hotel, but booked out two days early once I had finished my work commitment in the area.