Renaissance Raleigh North Hills Hotel

The front desk staff were super helpful, especially Emily. I had to call down at 1:45 am because the room next to me was playing music so loudly it woke me up. The front desk promptly took care of the issue and it was resolved effectively. The breakfast buffet was well stocked. Shopping and dining nearby was excellent. Super convenient to walk around and get fresh air. Target is also close by if you need any supplies. There is ample parking in the attached garage, as well as valet if needed. Overall, the stay was lovely and I would go back.

So hot all night. Told staff next morning not even an apology. Will not be back.

Not a good Hotel experience The hotel said you all didnt book my room correct and when i arrived they didnt have a room. They then gave me a downgraded room and when i went to pay for the incidental deposit they recharged me the full price of the room again $317 extra an then tells me they issued a refund and its up to my bank when the money returns back to my card. This was a horrible experience!

Very clean, quiet, and comfortable, but no microwave, or free wi-fi? Even cheap hotels offer this.

Blown 5 year anniversary We were very disappointed with our stay. We were traveling for our anniversary and were referred to this hotel. Issue #1. The elevator from the parking deck was out with no sign to indicate this. After a night on the town, we returned to the hotel and had to walk around to the front of the hotel with luggage in tow from the parking deck in the cold at midnight. We complained to the front desk & he casually advised the elevator was down. I explained there was no sign posted which was so upsetting. Issue #2 When we get to the room the heat in our room was out and only blowing cool air. The maintenance guy came to check it and it resulted in us having to pack up and move to another room after midnight. Issue #3. We had to call to the front desk because our room had no wash clothes only hand towels and towels. Overall this hotel is too pricey to deliver this mediocrity. I doubt I will be returning and will certainly share my experience.

Costumer service was excellent. Room was very cozy and clean. The front desk had made a mistake on our room number but after realizing it, they gave us a complimentary breakfast for there mistake, which was super nice of them! Would definitely stay here again and recommend to others!