Holiday Inn Express Hotels in Raleigh

At approx. 9:30am on 01/01/2023, I called the hotel directly and spoke to a female at front desk before I booked non-refundable reservation for that night. I was advised that they had parking for a box truck behind the hotel. I was also advised that less than 50% of their rooms were booked; so, parking the truck would not be an issue. I arrived at the hotel at approx 5:30pm. There were approx 5 vehicles parked in the front of the hotel including employee vehicles. I proceeded to the back parking lot. You have to drive up a hill with multiple speed bumps to reach the back parking lot. There is no space to turn around (especially if there is another truck already parked in the back parking lot). There is an entrance to the back parking lot. However, there is gate that is permanently locked and completely UNUSABLE!!! I turned around in an extremely tight space and had to drive on curbs to turn around in the back parking lot. I drove to the front of the hotel to park. I had to maneuver the truck around the tight turns to get to the front. This included driving into parking spaces to pull forward and back up. When I parked in the front of the hotel, Raj, the Front Desk Clerk, came out and told me I had to park the truck in the back. He said he would not check me in or give me the keys if I did not move the truck. I told him I would be happy to park in the back if he opened the gate. I told him I had to depart the hotel at 6:30am, and I would be stuck in the back parking lot if vehicles parked in the corners of the parking lot because I would not be able to make the turns to get out. Raj claimed that he did not have keys to the gate. He said the only people that had the keys were the owners, and they were in India. I advised Raj that I was a an IHG Gold Elite Member with a non-refundable reservation at this hotel. I advised him that I called the hotel that morning and the woman at the front desk assured me that I could park my truck in the parking lot with no problem. He said if he checked me in and a guest asked him in the middle of the night why that truck was parked there that he would call me in the middle of the night and demand that I move the truck to the back parking lot. I told him I would not move the truck. I told him he could advise the guest that trucks are not able to park in the back because they would be stuck due to a locked gate. I told him that I was a paying customer with a reservation traveling on business. I told him that there are plenty of spaces around the hotel for guests to park. I told him I found it hard to believe that no one else has a key to the back gate. He said the General Manager, Eva, has a key. I said call Eva and ask her to come unlock the gate. Then, I would move the truck to the back. He called Eva. Reluctantly, Eva told Raj to let me park in the front since I had called the hotel that morning. When he got off the phone with Eva, he told me again that he will call me in the middle of the night to move the

Welcome to the Holiday Inn Express & Suites Raleigh Airport - Brier Creek. Located just off Interstate 540, our hotel is located minutes away from Raleigh-Durham International Airport and the Research Triangle Park. Enjoy a ride in our complimentary shuttle to RDU airport and major companies in area. Our non-smoking hotel offers easy access to attractions including the Brier Creek Commons Shopping, Research Triangle Park, PNC Arena, Raleigh Downtown, NC State, Duke University, and UNC-Chapel Hill. Just miles away from Lenovo, IBM, BASF Corporation. Guests can enjoy the comforts of an indoor heated pool and a 24-hour fitness center that helps you maintain your workout routine while away. Our hotel also offers 2200 sq. feet of flexible meeting space for business meetings and social events. Join us each morning for the complimentary Express Start breakfast bar, which features cinnamon rolls, pancakes, eggs, bacon, sausage, omelets, and plenty of healthy options. Book with us today to indulge in our fabulous "home away from home”.

Just off the interstate but nice and quiet on the wooded side of hotel. Mid-week stay would be classified as a ”business” hotel. Clean and comfortable room. Breakfast buffet was disappointing compared to our last HIE experience (in Fort Myers). The biscuits and gravy were really good; but, the powdered (assumption) eggs were dry and browned. The overall selection and set-up was comparatively less than what we expected. Important note: Finding restaurants in the hotel area was nearly impossible. Fast food was even limited. The real restaurants are apparently all downtown. We thought that we would find more things to see and do in a university-heavy city. Apparently, we were wrong. But the hotel was nice.

Das Personal war freundlich und sie machten meinen Aufenthalt mit meinem anderen bedeutenden sehr entspannenden. Das Haus war groß, uns während unseres Aufenthalts zu stören. Die Lage war groß, was seine Überraschung die Lieferung von Tür Dash perfekt machte. Seitdem war auch in Feier meines Geburtstags. Die Frühstücksbar war auch großartig. Danke noch einmal. Wir werden sicher noch einmal hier bleiben