Shri Hotel Kanwar Palace

My first experience in this hotel is very horrible they are not able to provide a single complementary room whereas we organise or program in their banquet with lunch but after that they are not providing such things. Many small hotel and restaurant are able to provide that likes Siddharth Palace Nupur restaurant this kind of small please provide you that thing I never suggest anyone to do any kind of activity in this hotel

Location is fine - close to the railway station food is below average - had to take breakfast as we paid for it in advance. ( they only have 2 to 3 options available each morning - poha, poori chana & aalu pratha - for which we paid more than extra for a tasteless food. Services are worse than worst - reception: first they did not check the booking details and made it super irritating for us to have a seemless checkin. Slow process. Receptionists aren't skilled to even greet or handle guest's concerns. All they say is " will talk to the gm and confirm" oh by the way - there was no manager around in the entire 3 night stay of ours. It takes 1 hour and 10 phone calls for the housekeeping to bring a bottle of water - so forget about the food. We asked for an extra mattress at 7pm and got it at 11:30 after multiple calls and in-person followups. Lifts - there is only 1 lift and wasn't working properly, they were struck at 2nd floor and doesnt move. - we mostly used stairs. Parking space - too small/no space and no guard for safety. Wi-fi - the only thing that works well but only if you go and ask for the password. Rooms - coming to the room size. If you want to stay for a long time or with a family, please do not book this hotel. Rooms are too compact. We booked executive rooms which was smaller than a deluxe rooms in any average hotel. With 2 to 3 guest in an executive room - there were only 1 dental kit given. Cleanliness - very hygienic and clean rooms no doubt. Staff - the housekeeping staffs were friendly and kind. Receptionist and the other staff who serves food or take calls/complains were with no welcoming attitude or no management skill. I would rate the entire stay a terrible one - its a 1/10 for me.

Over all experience is good and food is good hygiene is well maintained

I gud time have fun, nice facilities and services also