Homewood Suites by Hilton Hotels in Rahway

Upon checking in right at 3pm, we noticed the room was unusually hot. We tried to adjust the AC unit, but despite adjusting the temperature and turning to the ”high” setting, very little airflow was coming out. The heat in our room was made worse by the wall AC unit in the hallway right outside our room blowing what was clearly hot air (despite it being the middle of summer). The bathroom also smelled like a dead rotting animal or something. I called down to the front desk and asked them to switch us to a different room, and they put me on hold for quite a while. Instead of answering my call that was held, they sent a technician to the room who basically just tapped on the AC a couple times and said 'it's fixed”. Well, it wasn't, and I let him know that. In the meantime with my call to the front desk still on hold, my wife went down to the front desk at which point they tell her there are no other rooms available, and that everyone else is all checked in already. I knew that was a lie because we checked in right at the start of check in and saw no one else in the lobby. After we both argued with the front desk, they finally said they could move us to the room right above us (guess they did have other empty rooms after all), and the reason they didn't want to move us to a different room earlier was because we booked through Priceline, and that ”3rd party websites get the worst rooms”. Fortunately the new room had a working AC unit and no dead rotting animal smells, but we only got to that point of getting a new room after so much unnecessary arguing and added stress for my wife and I. The kicker is when we were eating breakfast in the morning, I noticed they have a big sign hanging up with their ”Home 2 Guarantee” stating ”We guarantee an engaging experience and clean, comfortable accommodations. If you aren't completely satisfied, let us make it right or that night's on us.” Doesn't sound like the staff is abiding to this guarantee, especially when they blatantly lie to their guests. I can't stand liars. It's so disrespectful and unappreciative for the staff here to lie to their guests. My advice: If you're staying in the area, avoid this hotel like the plague.