Villa Del Lauro

A beautiful character boutique hotel set in peaceful secluded gardens with pool. The understated chic design contrasts well with the historic structure and we found a wonderful calming atmosphere despite its central town and road-side location. The staff were super friendly and professional. Secure car parking is short five minute walk. I could have stayed there forever! Beware, there are steps and no lift.

Excellent hotel with great beds n close to old town square. Steep streets to go walk up to the square about 0.4 mile walk but close to good restaurants. Clean n very pleasant place to stay at. Excellent breakfast. Wi-Fi a bit of a challenge in upstairs rooms

Attention : the receptionist is a big liar ! The guy working at the reception is a disaster. He is dishonest and tried to charge twice the normal price for taxi that we ordered which was already over priced (130€ for 30 minutes ride vs. 60€ normal price) against huge commission from taxi company. Furthermore, they tried to charge the minibar which was free. The receptionist showed unwillingness when we left the luggage at the reception upon check out, even though it was to store for just a few hours, time to visit the old town. He put lots of pressure for check out time even it was about 11:10 and wanted to ask us to pay extra. There was no wifi nor air conditioning in the room which was literally a small cave. No fresh air in the room and impossible to get hot water for baby in the room. In addition, they forgot to put baby cot and charged additional fee for it (first time in Sicily during our 2-week trip). The only positive thing is that the servers for breakfast were very nice and helpful and there is a nice pool. It’s a pity that it’s ruined by the receptionists who were unfriendly, unhelpful and rude. The hotel’s management should alert the receptionists and give them a proper training.

Hotel itself was very good: we were given a big room/suite (although it was a little dark), breakfast was fine in a lovely elegant room leading out to the well kept garden. Staff on reception, which was always manned, were helpful. However, big negative when we left: they arranged a taxi for us to go from Ragusa to Siracuse which we knew would be expensive. They had a published list of prices on the reception desk and they told us it would be 140 euros. As it was also a public holiday, they mentioned that there might be a 15% surcharge. I enquired the night before to confirm the cost and they said it was Ok, no surcharge. Taxi arrived, was fine, taxi driver polite although did not really speak English. On arrival at Siracuse he charged us 189 euros, 49 (35%) above the expected price. As we didn't have the language skills to query it, we paid up. While I appreciate that the taxi company is not the direct responsibility of the hotel, I emailed them that night to inform them of the excessive overcharging of the taxi. The issue is for me that there was no response at all from the hotel. I didn't expect that they could do anything anyway, but a response would have been polite. Up until checking out, the staff had responded swiftly to queries, so we definitely got the impression that once you pay and they have your money, they couldn't care less. Left a bitter taste; would not want to return to this hotel

Personnel charmant et à l’écoute Hôtel décoré avec beau de goût et très bien situé dans la ville on ne s’entend pas à découvrir un si bel endroit Les chambres sont spacieuses et les lits très confortables Nous avons passé un séjour très agréable !!

Staff impeccabile, attenti al cliente e gentilissimi. Della struttura non mi è piaciuto il bagno in camera, avevamo a disposizione una stanza molto grande, ma il bagno era veramente piccolo. Le dimensioni della doccia erano 60x80 e tutto ciò non è comprensibile. Non ho apprezzato la poca disponibilità delle sedie sdraio in piscina, infatti è capitato di prendere il sole sdraiato sul prato è ciò non è piacevole in una struttura con 4 stelle.