Gastnutzer
27. Februar 2023
Stayed at the Mercure as part of a tour of Morocco. The tour had booked us into 4 star hotels but we had very average and subpar experiences so were looking forward to staying at an Accor hotel which guarantees a certain level of standard, professionalism and cleanliness. How wrong was I to think that. Upon entering the room, there was a strong smell of oil based paint. The bathroom sink had ***** hair in it, shampoo and conditioner were only half full ie used, hooks for towels were broken, there were no bath towels and worst of all, there was urine in the toilet left unflushed! After raising these issues to reception, they moved us to a different room but the oil based paint smell remained. Other than that the shower had good water pressure and temperature and the hotel breakfast was quite good. Not all rooms have hair dryers. Our first room did but our second room did not. I really enjoy staying at Accor hotels but I wouldn’t recommend this hotel. It is not up to the usual standard of an Accor hotel.
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