MGallery le Diwan Rabat

Upon arrival at the hotel, I was disappointed to find that it had no gym, it was booked for me by my office though, so I had no legitimate right to expect one, but these days it seems to be a pretty standard expectation. My main issue was basic organisation, cleanliness and hygiene. We had an event in the hotel, it took until well after the event began for the dirty glasses and half-used refreshments from whoever was in the room before us to be taken away and for new drinks and snacks to be brought in for us. There was no water, the orange juice was such thick pulp as to be completely undrinkable. My room appeared to be quite clean until I realised that there was an ant nest in the room! A hole in the carpet underneath the desk proved to be where they were coming in and out. I found them on the desk going for the food that I had brought from the local shop. The room service was okay, apart from the fact , I had to go physically down to the restaurant to order it because nobody picked up the phone for room service and nobody picked up the phone for Reception. I had the club sandwich which was average and a crème brûlée which I have to say was delicious. A colleague had the cheeseburger and said it was terrible. The lifts are very bad - very jerky and rough. Check-in took way too long and the attitude of the Reception staff to a colleague whose booking had been lost was not helpful.  Overall would NOT recommend.

STAY AWAY! I booked this trip with my girlfriend for one room after waiting at the front end for 20 minutes and speaking to a few different people. After trying to check in, they informed me that all rooms were fully booked, which is very odd for a Wednesday and almost nobody in the lobby. After walking away, I realized I no longer had my $900 cellphone. I talked with the manager Ms. Ibtissan, and she informed me that she will not process a refund of my booking and did not know/see my phone. It appears they have a good scam running on foreigners who are in a compromising position without knowing the language. Without my phone, I was unable to do anything including booking a new room, and was forced to take a bus, sleep on the bus back. I am out of the booking without staying at the hotel, out of a phone, the customer service was horrible. I do NOT recommend and I highly advise to look elsewhere.

非常滿意！