Familienfreundlich Hotels in Rabat

Das Preis-Leistungsverhältnis ist nicht hoch, das Frühstück ist einfach, nichts zur Auswahl, Parkplätze vorhanden

We stayed here as part of a group tour to Morocco, and unfortunately, this hotel was the worst hotel that we stayed at on our trip. It seems that in Morocco there is no standardization as to what a star-rating is in hotels. Knowing that this was a 4-star hotel and having stayed at a lovely 4-star hotel in Casablanca on the previous day, we were looking forward to our stay at Belere and expecting the standards to be consistent. To our dismay, this was not the case. Our room at least was clean enough, although it was small. But our bathroom was filled with mold and didn't feel clean, and we had a weird mold-riddled tub that was difficult to get into and out of. There was no safe in our room at all. The meals there, frankly, were disappointing. Compared to the spread at the previous hotel in Casablanca, there was not a good selection of food, and the food that was served was not tasty at all. Staff in the restaurant appeared indifferent, and at times surly. The common areas adjacent to the restaurant, including the common bathroom areas were horribly dirty. The hygeine was definitely not up to any standard, and it left one wondering whether we would get sick eating the food at this hotel. And in fact, shortly after our stay here, my husband and I did come down with a case of traveller's diarrhea which only recently cleared up. The few good aspects to this hotel: The location is immediately adjacent to the Royal Palace, so is convenient from a touring perspective. The front desk staff were polite, sweet and helpful. The last positive is that when our tour arrived to the hotel after a long day of travel, we were greeted in the lobby with mint tea and yummy cookies. Unfortunately, all in all, everyone on our tour was thankful that we only had to stay one night in this hotel. We certainly would not choose to stay at this hotel again.

I had a prepaid booking for three nights at this hotel with two other travellers. The first day of my reservation, I called and the hotel to inform them that I won’t be coming this day and will arrive the next day for the two remaining nights and that the two other travellers will arrive as planned. They front desk confirmed taking note of my request. Today I arrive at the hotel to do my check in and they can’t find my booking and the hotel is full. The front desk guy confirmed that he had received my call yesterday but forgot to communicate it to the reservation team. After two hours of waiting time they suggested to me a room in their less rated half priced partner hotel. When I refused and asked to book for me an equivalent hotel they refused and refused to provide a refund. I explained that I have travelled 3 hours to be here and have a conference tomorrow at 8:00. They kept wasting time and refusing to come up with an acceptable solution. Three hours later I arrived to another hotel that I had to book and pay even though I have already paid for this night at their hotel. Please don’t go there they treat customers carelessly and with no respect.