Illa Experience Hotel

We booked a 3 night stay at Illa, which didn’t quite go as planned but we were very thankful for the kindness from ALL the staff. We arrived rather late on our first day and while we had booked a room on the second floor, we were very unfortunately put in a room on the ‘lower ground floor’. This room was at the bottom of the stairs as you enter the hotel, with 3 windows at high level, facing the road, that had opaque glass and bars on them so there was little natural light and zero view. The room was also very noisy with people coming and going early in the morning. We asked to be moved on the second day but were told the hotel was full, however they could move us the following day for our last night. This was extremely disappointing as this was the start of a very special and long awaited holiday. I cannot fault the staff as they were all extremely nice and as helpful as they could be given the fact there were no available rooms. So to try and make us happy they provided us with a complimentary spa treatment and dinner at a local restaurant, La Vid, which was wonderful. When we moved to a room higher up in the hotel it gave us a much better experience and appreciation of the hotel. All praise to the staff who were all lovely and the latter accommodation was perfect, it was just an unfortunate incident which our travel agent is investigating.

This is a truly lovely boutique hotel, in the heart of the historic region. It is on a quiet street, and is a previous home turned into hotel. The rooms are gorgeous, and the bathroom is spacious. The beds were very comfortable, and the service and friendliness of the staff is unbeatable. The food, including breakfast and dinner, at the hotel has a mix of Local and other choices, and was delicious. The staff was very helpful, to the point of even having sandwiches ready for us in our room when we had a later than expected arrival. I would highly recommend this lovely hotel, for the beauty and comfort of the rooms, and the friendliness and service of the staff.

What a beautiful hotel! To walk in and see the tiled pool and surrounding plants is breath taking! It is exquisitely maintained and the furniture plush with elegance. The atmosphere is quiet and there are many areas for privacy and relaxation. We so enjoyed our dinner at a tablecloth covered table for two with gold cutlery and crystal glassware while watching the Chef prepare our dinner.

Set in a great location just 10 mins walk from the main square this hotel cannot be appreciated until you pass through the large yellow doors that screen it from the street. The bedroom was a good size with all the amenities one would need creatively designed. Dinner was great and the breakfasts were the perfect start to a day’s walking around Quito. Staff were all excellent.

Nestled in the old town, this boutique hotel offers a charming retreat with a few quirks. We stayed in a lovely room with a city view, a highlight of our visit. However, when booking, ensure your room has a window that can open; our children's room lacked this feature, and its proximity to the entrance made it quite noisy. The only window provided a view into the publicly accessible courtyard/lobby, which wasn't ideal for privacy. The staff was incredibly friendly, adding a warm touch to our stay. They even prepared a delightful birthday surprise, which was much appreciated. However, the service could be somewhat chaotic, especially when dining on the rooftop terrace, as everything needs to be brought up from the ground floor. The food was decent but not exceptional. One downside was the WiFi, which was very unreliable in our room, and the fridge in the room did not work, which was an inconvenience. Additionally, the hot stone massage was a disaster. The stones were not initially hot, and the therapist had to constantly boil water during the session, which disrupted the relaxation. Furthermore, some stones were dropped during the treatment, and others were too hot - not worth the money. Despite these issues, the hotel's charm and location might make up for the inconveniences for some travelers.

Beautiful hotel and amazing staff. Great location for the old town. Breakfast was lovely and so much choice. Spacious rooms and nice terrace for a drink with great views of Quito. Would highly recommend staying here and would definitely go back.