Hotel & Spa GINKGO - Quimper

The hotel is in a lovely old building. The rooms are modern, but definitely not four stars. I had a junior suite which was utilitarian. The sloping roof made it impossible to see the river or even stand up in most of the room. The chairs were beanbag chairs. Staff were helpful enough. The breakfast which had been posted for €10 was billed to me at € 20. It’s away from the main part of town so not much to do within walking distance.

I am a frequent traveller and know well the French standards. I was very surprised that this hotel was given 4 stars. My room (the “standard” one) was very poor in terms of layout (very uncomfortable on two floors - and there are NO PICTURES of this on the website, only of higher standard rooms) and available towels, soap, etc. For me it was like being in a single 2-star room. Probably the huge difference between standard and best rooms should be better communicated, I would have changed gladly my room or even better booked directly a better one. However the cost and the 4-star qualification for sure do not match with the level of the standard rooms. Also, I seldom make reviews and when I read the many good ones about this hotel, I would bet them to be made addressing the superior or best rooms, for sure not the standard ones. I also note that the owner/manager does not like comments (there are many, similar to this, and probably this is due to the very low level of standard rooms) and tend to reply in a fancy manner being aggressive and taking it personally against the clients who make these reviews mainly to help with a better standard. I must add that I had already noted also the owner/manager to be very rude and dismissive with another client’s claim during my stay. She was a lady and he made a very “machista” comment to the reception person whi had got the claim. Very bad behavior in my view. I think that a respectful behavior and good manners should be a prerequisite to “hotellerie”… So I suggest the French people/entities who attribute stars and Tripadvisor to review this hotel (at least as regards the way standard rooms are made and furnished); the owner to communicate more transparently and honestly with pictures the real (poor, 2-star) level of such rooms; and again the owner to learn from his colleagues how to treat clients and their views with respect.