Queenstown Gateway Apartments

Do not book here if you want to cook a meal have toilet paper have all rubbish emptied. We just stayed for 5 days. 1 roll of toilet paper for 5 people. In desperate need of repairs.So many rules!!!Would not recommend for anyone.also 1 disgusting old tea towel and a pathetic cloth. Dirty tissues found first day under drawers. Had to tighten all handles on drawers!!

Watch out warning.... emailed 4 days before we were to arrive due to the unexpected passing of a loved family member...I was threatened over the phone wanting full amount of money to be paid as well as threatened with the tribunal. Watch out phone number ringing me was also under a different number not Queenstown Gate way apartments! 17.09.2024

We booked at the end of December 2023 for a stay in early March. Just before we were due to fly in, we received an email advising our credit card was invalid which it was not. No response from them after several phone calls, emails. Events in QT=more $$.

Like others have said. I had a booking cancelled at the last minute. This was meant to be my last night with my son before he flew back to Perth and instead we had to drive through from Dunedin the morning of his flight because they cancelled my booking with a bs excuse about a credit card that had 10x the amount needed available on it. I then saw the room readvertised for twice the price. They will not answer their phone or reply to emails. I am beyond angry.

DON’T GET SCAMMED! AVOID THIS ACCOMMODATION. The whole unit where we stayed was so stinky and smelled like a strong body odour. The bathroom was disgusting; walls were stained with dirt, the curtains and carpet were filthy, and the cutlery was not washed properly. The lady at the reception was very dishonest, and unbelievably rude. She got furious when I asked for a receipt from the courier that she could not produce because she overpriced it and redirected the parcel with my left-over stuff back to them, and she wants me to pick up my stuff personally. A typical move from a shameless scammer. What an inconvenience on my part since I am 500 kms. away from Queenstown. I also paid for their time to send my stuff. I received several very rude and unprofessional email messages from her as well. She intentionally hung up the phone on me 3x. She does not want to get my address over the phone because she said they are very busy. So far, the worst accommodation I’ve stayed in.

It was supposedly a happy weekend in Queenstown, but it turned out to be the worst experience on vacation. The room was unpleasant, extremely dirty, mouldy, and very stinky. What's unacceptable is that the apartment manager was very rude, not helpful, and gave us a very hard time with our stuff left in the apartment. This place is poorly managed and seriously needs to assess options for improving general cleanliness and management change.